My oil light came on two times before the service and I've after. I asked if I should just have my next service done at same time. Wonder if they drained oil and forgot to refill. Regardless unacceptable. Tailgate is now making a horrible noise when using it so I can't.
11/20/2023
Ron M. VERIFIED CUSTOMER
Quick friendly service from Tino Ruiz
11/20/2023
Regina C. VERIFIED CUSTOMER
Very pleased with Mark’s explanation for the recommended maintenance for my vehicle.
11/20/2023
Erin M. VERIFIED CUSTOMER
Sennen Chow did a great job assisting me with my Lexus! He was very helpful the last time I brought in my Lexus too!
11/20/2023
Francisco Javier. VERIFIED CUSTOMER
Excellent Service
11/20/2023
Jose L. VERIFIED CUSTOMER
Faustino kept me informed on the status of my vehicle
11/20/2023
Andres V. VERIFIED CUSTOMER
I received good service, thank you.
11/19/2023
Nigel G. VERIFIED CUSTOMER
Tony is a nice advisor, excellent experience.
11/19/2023
Maria C. VERIFIED CUSTOMER
Muy buen servicio
11/19/2023
Tae K. VERIFIED CUSTOMER
Your service has been always good to me. Thank you!
11/19/2023
Sabeen A. VERIFIED CUSTOMER
Tony was helpful and pleasant to work with.
11/19/2023
Regina M. VERIFIED CUSTOMER
He was awesome!
11/19/2023
Carminia P. VERIFIED CUSTOMER
Mark Gray is excellent in customer service. He is an asset to Lexus. Mark is knowledgeable and answered my questions ad concerns. He is very helpful and kind to me as a customer. I have disability and he offered me his chair and even adjusted it. His communication skills is excellent. Mark has great qualities of as a sakes consultant. He deserves a recognition and promotion. Please extend my sincere appreciation to Mark Gray. I give 5 shining starts to Mark and Lexus Ontario. Thank you for a wonderful, amazing and comfortable experience.
My car was maintained and thank you too for the free car wash.
Thank you Mark and to your team.
11/19/2023
Rocky G. VERIFIED CUSTOMER
Christian always does a great job, he's efficient and very professional. He's also please to work with and very honest. We always enjoy having our service completed by him.
11/19/2023
Tamera F. VERIFIED CUSTOMER
I have been your Lexus customer I purchased my vehicle from you and I have all of my service work through you for thirteen years . The service has always been exemplary. This time with my courtesy vehicle I was charged 25 dollars for gas ( I was informed of up charge at the beginning). This seems like a substandard for a premium dealership. Please note that I have had courtesy vehicles in the past and was never charged for them. I had just paid over two thousand dollars for my Lexus service. This tactic gives an illusion of a struggling enterprise vs one of excellence.
11/19/2023
Suzi B. VERIFIED CUSTOMER
The service writer deserves a 10 out of 10
11/19/2023
Linda W. VERIFIED CUSTOMER
Christian listens and cares what my concerns are. He is definitely reliable and trustworthy. He is definitely an asset to Crown Lexus! ????????????
11/19/2023
Steven B. VERIFIED CUSTOMER
Tino is the absolute best. He is one of the main reasons why I have a Lexus !! The service department at Crown Lexus is beyond amazing. I have owned 3 Lexus since 2008. Still do !
LOVE LOVE YOUR SERVICE DEPARTMENT and every one of your service techs .. I have been a regional Sales Director in a customer service environment for 40 years I always rate Tino and Tony and the rest of your service techs at 10plus .. absolutely never disappoints
I can not say enough ever!!
11/19/2023
Teresa T. VERIFIED CUSTOMER
Great service!
11/19/2023
Mary C. VERIFIED CUSTOMER
Tony is the best service advisor that I have ever met.