Tony keeps me informed about my vehicle, which is appreciated.
10/23/2024
Hailey S. VERIFIED CUSTOMER
Mark is excellent!! We need more people like him in customer service!!!
10/23/2024
John B. VERIFIED CUSTOMER
Helen Kassel is an amazing service advisor and an asset to your organization. She delivers excellent service on every visit.
10/23/2024
Mikia M. VERIFIED CUSTOMER
Alyssa was very helpful and timely during my service yesterday. She got me checked it promptly and when I came back for my car, she came over to check in again to see if I had any questions or concerns.
10/22/2024
Inc. T. VERIFIED CUSTOMER
I thought break check was included in the service inspection, but saw it was charged seperately. Could you please verify if break check was free or charged on my receipt?
thanks,
Tom
10/22/2024
Cynthia K. VERIFIED CUSTOMER
Helen was knowledgeable, professional,courteous and thorough in her efforts to satisfy me, your customer. Her manner towards me throughout this 10 month journey was always kind, thoughtful and helpful. Lexus is fortunate to have such an exemplary employee.
10/22/2024
Gail E. VERIFIED CUSTOMER
Mr. Santos kept us up to date on my repairs. There was a delay for a part to arrive and he texted us often. He is very pleasant and professional.
10/22/2024
Arcelia R. VERIFIED CUSTOMER
Alyssa was very helpful and kind.
10/22/2024
Yolanda P. VERIFIED CUSTOMER
Very professional and polite
10/22/2024
Ivan W. VERIFIED CUSTOMER
Excellent service
10/22/2024
Llc J. VERIFIED CUSTOMER
Great customer service!
10/22/2024
Teresia T. VERIFIED CUSTOMER
Satisfied
10/22/2024
Rocky G. VERIFIED CUSTOMER
Christian is the example of professionalism, he is the standard for Lexus customer service. Everything that we need he always goes above and beyond in completing our service needs. We appreciate Lexus more because of how Christian makes us feel.
10/22/2024
Zhe J. VERIFIED CUSTOMER
Tony Hang is very professional, helping us solve the problem and saving time. We are very satisfied. 5 stars.
10/22/2024
Tigran O. VERIFIED CUSTOMER
Everybody very quiet very nice person thank you so much
10/22/2024
Julie P. VERIFIED CUSTOMER
I recently had the great opportunity to have Christian Santos as my Service Advisor. He took time to listen to my concerns and answered all my questions with clear detailed information. I appreciate his patience and willingness to explain everything and he made this whole process so much easier for me and my husband. I give Christian a extremely high great review. I will definitely refer Lexus services to all my family and friends! Thank you so much Christian.
10/21/2024
Samuel G. VERIFIED CUSTOMER
Mark embodies the reason why people select Lexus for service. His positive attitude and genuine desire to serve are felt, and greatly improve the overall service experience!
10/20/2024
Timothy C. VERIFIED CUSTOMER
Yes. I came in from Palm Desert, waited in-line with my fellow Lexus owners and my car was taken in for service. I was told it would take about two hours. Less than an hour later, I was told the car was ready. I got home with plenty of time to prepare for work.
I very much appreciated the effort.
Thank you