Miguel was very helpful and provided excellent customer service as everyone always has at Crown Lexus Ontario
1/31/2025
Sam D. VERIFIED CUSTOMER
Chris Santos did an excellent job with writing up the work order and making sure all maintenance work was completed as required. Chris did a great job- we appreciate his professionalism.
1/31/2025
Kenneth D. VERIFIED CUSTOMER
Michael Connor , The Service Representative was very polite and courteous, and answered all concerns regarding my RX 350. The additional concerns he referred me to the Service assistant, who was knowledgeable . Thank You .
1/31/2025
Julia Y. VERIFIED CUSTOMER
I always want to give Tony 10 stars. He cares about customer needs, time, and everything I expect
1/31/2025
Robert H. VERIFIED CUSTOMER
I was really impressed with Miguel's great customer service, because of his service I would be back again for service. I felt like all my questions were answered and satisfied with responses.
1/31/2025
Diana G. VERIFIED CUSTOMER
Quality customer service and support
1/31/2025
Maria T. VERIFIED CUSTOMER
I give my adviser a 10 for going above all my needs
1/31/2025
Olga P. VERIFIED CUSTOMER
Great experience and Christian was nice and efficient.
1/31/2025
Neill N. VERIFIED CUSTOMER
Michael was excellent and efficient. He provides knowledgeable service and advice.
1/31/2025
Pearl S. VERIFIED CUSTOMER
He was very nice answer all our questions and concerns he did a great job
1/31/2025
Jatania L. VERIFIED CUSTOMER
Thank you Alfred Nungaray its always a pleasure you are the best thank you ????????
1/31/2025
Maria O. VERIFIED CUSTOMER
Alfred is always a pleasure to work with. I appreciate his time and help very much!
1/31/2025
Carlsbadlexus C. VERIFIED CUSTOMER
Alfred, thank you for your assistance with the loaner issue.
1/30/2025
Don P. VERIFIED CUSTOMER
She explains everything about our service and the overall findings of the inspection of our vehicle. I’m very pleased to have Helen as our Service Coordinator. She’s also very friendly, personable, and knowledgeable.
1/30/2025
Eddie C. VERIFIED CUSTOMER
Helen is awesome.
1/30/2025
Jacob M. VERIFIED CUSTOMER
First you told me everything for the diagnostic would be covered under warranty that’s the only reason I went there it was not so I had to pay out of pocket. Alfred should have stayed in the beginning of this isn’t covered by warranty you would have to pay out of pocket. Then you found mice damage and wanted to replace the whole harness which would have cost over 17,000. Turns out the harness you wanted to replace had no impact on the cars problem. Your rep didn’t even find out what was really wrong with the car and still wanted to get me to get insurance to fix the “problem” which wouldn’t have solved anything. I paid 900 bucks for free parking and for you to look for one wire that when I personally fixed didn’t fix what was wrong with the car. Legit biggest waste of time and money.
1/30/2025
Dale B. VERIFIED CUSTOMER
Service advisor was fantastic. Both friendly and very professional. I was in and out just as he had projected 90 minutes.
1/30/2025
John B. VERIFIED CUSTOMER
Simple service and Mark was great and professional.
1/30/2025
Susan R. VERIFIED CUSTOMER
Alyssa was very attentive and listened to our concerns about our Lexus. She made sure we were comfortable while we waited for our car which by the way within what we thought was a reasonable wait time. Thank you!