I had a great experience with Alyssa! She’s very knowledgeable, explained everything well. She was understanding and helpful with providing me with a rental car. I highly recommend her and look forward to working with her again.
3/22/2025
Rod S. VERIFIED CUSTOMER
Gerardo was friendly and very helpful. He worked with mme to make certain I received the service I needed.
3/22/2025
Brian C. VERIFIED CUSTOMER
He was a great help, informed me my updates on maintenance work and was very polite. I appreciate him thanks!
3/22/2025
Marlena A. VERIFIED CUSTOMER
Christian Santos is the best!
3/22/2025
Peggy V. VERIFIED CUSTOMER
Tony has been servicing my car for the past 15 years. I trust him implicitly. He’s helped me keep the “old girl” running all these years. He’s always pleasant, friendly and he always seems happy to see me.
3/22/2025
Joe T. VERIFIED CUSTOMER
Outstation service provided by maintenance personnel % service consultant Hellen Kasell!!!
3/21/2025
Susan S. VERIFIED CUSTOMER
Great service.
3/21/2025
Nina R. VERIFIED CUSTOMER
I was very pleased with the service provided
3/21/2025
Alan D. VERIFIED CUSTOMER
Very professional
3/21/2025
Larry T. VERIFIED CUSTOMER
My experience with Helen was outstanding. She did not push a lot of extra services on me. She was very understanding when I forgot to give her a coupon for wiper blades after the car was serviced. I will definitely ask for her again.
3/21/2025
Dominque W. VERIFIED CUSTOMER
Mark made sure to take care of me while I was there. He asked me how my day was going and throughly explained what needed to be done to my vehicle. I didn’t feel pressured to get any of the major services done to my vehicle. He offered me refreshments while I waited for the paperwork to be completed. I came on a quick break from work to drop my car off and Mark made sure to get me a loaner so I could get back to work. As always I experienced quality service!
3/21/2025
Cecelia C. VERIFIED CUSTOMER
In view of the fact that you were extremely busy today, I think your staff get the job done in a timely fashion. No complaints.
3/21/2025
Kyle L. VERIFIED CUSTOMER
Tony and your team always provide the best service. Tony makes coming to get my Lexus serviced an enjoyable experience—which is keeps me loyal to tLexus brand, and Crown Lexus.
3/21/2025
Alisse B. VERIFIED CUSTOMER
I paid 7,000 to get my transmission replaced . Then after getting the car back after the transmission was replaced I was driving on the freeway going 65 mph and the car started shaking every time I let go of the brakes/gas pedal . We BARELY made it to the side of the freeway. Frank told me to have it towed to Ontario which I paid for . They said the transmission internally failed and it needed to be replaced again . I get a loaner car to then be called by Frank saying I needed to bring it back to give me another car . I live in Riverside I drove it back and when I got the new loaner I told the valet guy it was only half way full. He said he would tell Frank . I took a picture before I left which I have . I returned the loaner the same way i got it . When I got into my car I only had 3 miles . I checked my bank account and was charged $11 for gas . This is unacceptable.
3/21/2025
Ricardo V. VERIFIED CUSTOMER
I would like to have Miguel as my advisor for future services.
3/21/2025
Tara H. VERIFIED CUSTOMER
Frank Sepulveda is awesome.
3/21/2025
Kenneth K. VERIFIED CUSTOMER
Alyssa was very informative and her communication was great! No problem was found, but Alyssa went above and beyond to make sure everything was good with our car. Alyssa is amazing and is very knowledgeable.
3/21/2025
Anita A. VERIFIED CUSTOMER
There is no need to call me. Lexus is aware of the BSM issue with the ES350. I'm disappointed in Lexus not the service advisor or the dealership. Lexus knows that the ES350 has issues and has not put a recall out.
3/21/2025
Nick H. VERIFIED CUSTOMER
Very happy with your service. Would like to thank Eli for helping me fix the strange messages on my monitor. He also showed me things I didn’t know about my car.