Always - Excellent & Professional Service from Tony Hang
4/23/2025
Bin Z. VERIFIED CUSTOMER
thanks Chris for the professional service.
4/23/2025
William P. VERIFIED CUSTOMER
Great service again!
4/23/2025
Magali R. VERIFIED CUSTOMER
Frank was super nice and helpful
4/23/2025
Gerardo M. VERIFIED CUSTOMER
This was a completely underwhelming and unsatisfactory customer experience. From the beginning, Crown Lexus did not place a VOR order for the parts needed for repairs. This significantly delayed my vehicle's repair. In addition, there was a lack of transparent and updates from the service advisor. I was originally told that the battery needed to be replaced. I later found out that it was an inverter. I needed to call and find out the status repeatedly.
On top of all these repairs, the dealership still doesn't acknowledge that there is anything wrong with my upgraded Mark Levinson sound system. They said it was the same as the other cars. Well the TX loaner that I drove clearly had a better sound experience even though it's the exact same sound system in my own TX!
I don't know if I'll consider buying another Lexus.
4/23/2025
Jesus A. VERIFIED CUSTOMER
Danielle was excellent and professional.
4/23/2025
Eunise D. VERIFIED CUSTOMER
Alyssa went above and beyond for me and my vehicle. I appreciate how understanding, helpful, and communicative she was today while my car was being serviced. She understood what I wanted and made sure all my questions were answered. Because of Alyssa’s excellent customer service I will definitely come back for my car service needs.
4/23/2025
Eduardo C. VERIFIED CUSTOMER
Quick courteous service and extra help from Melissa Thank you very much.. The car running smoothly
4/23/2025
Pete F. VERIFIED CUSTOMER
Mike was very friendly and provided great customer service. He communicated with us throughout the process and we will certainly be working with him again in the future.
4/23/2025
John K. VERIFIED CUSTOMER
Mike was totally accurate regarding service time. He was friendly and personable.
4/23/2025
Clara L. VERIFIED CUSTOMER
You need more people like Chris Santos at Crown Lexus
4/23/2025
Catherina L. VERIFIED CUSTOMER
Poor service. Arrived early to my appointment, yet, had to wait inside my car for more than half hour before being seen by the service representative. Waited more than 2 hours before I saw my car parked in the parking lot. I asked the service representative if my car was completed. He replied that the technician was not able to complete the service campaign that I came in for due to the computer being "down".
4/22/2025
Sean P. VERIFIED CUSTOMER
Thanks
4/22/2025
Fredrick R. VERIFIED CUSTOMER
None
4/22/2025
Cleiber M. VERIFIED CUSTOMER
Really good customer service
4/22/2025
Agnes M. VERIFIED CUSTOMER
Customer Service given related to my car maintenance .. I am satisfied.. Thanks to Christian Santos assistance.