I can't help think that the repairs needed, had something to do with the repairs needed and performed by Crown Lexus the month prior. It's disappointing to have these large repairs needed for a Lexus. Makes me contemplate a different make car in future.
Kathy T
5/1/2025
Leroy D. VERIFIED CUSTOMER
Happy with the service
5/1/2025
Jesus C. VERIFIED CUSTOMER
Service was done quickly. Thank you!
5/1/2025
Angel H. VERIFIED CUSTOMER
Faustino Ruiz provided me with outstanding customer care and service. Job well done.
5/1/2025
Jason P. VERIFIED CUSTOMER
Everything is clear and very good.
5/1/2025
Angela O. VERIFIED CUSTOMER
Alyssa greeted me with a smile by my car.
She asked me if there is anything wrong with the car. I told her there is a noise and she gets a supervisor test drive my car with me!
We go over everything and she suggests things that are due on my car at 60K besides the oil change and tire rotations. I am very satisfied with Alyssa and Cooper today! Thank you so much.
5/1/2025
Tyrone D. VERIFIED CUSTOMER
Issue: PERFORM HYBRID FAN
AND VENT CLEANING SERVICE RX350h
Est. Cost: $829.88
I did not do the service coz Lexus Longo price is $120 and Lexus Van-nuys is $240. That’s a big difference for same service .
Issue: AC EVAPORATOR
SERVICE
Correction: AC EVAPORATOR SERVICE
Est. Cost: $173.78
Issue: FUEL AIR INDUCTION
MAINTENANCE
Est. Cost: $331.24
Correction: COMPLETE PLATINUM FUEL AIR
INDUCTION CLEANING SERVICE
Did not do this services too, the car is only 1year 10months, travels 5x a week 16miles a day odo is 25090 upon service. Car almost new,Do I really need to do this service? I think something is funny wrong, not with my car though. The first service consultant when I first came no complaints coz he was straight up no funny biz, sorry about the second coz even his pricing is funny. You guys can check it out with other Lexus service center. Thank you
5/1/2025
Maricela C. VERIFIED CUSTOMER
Very efficient and right on time
5/1/2025
Manuel V. VERIFIED CUSTOMER
Very knowledgeable and attentive
5/1/2025
Icilda W. VERIFIED CUSTOMER
Alyssa is the nicest person at Crown.
5/1/2025
Samantha S. VERIFIED CUSTOMER
Frank was very efficient and helpful. I would recommend him for future services with my vehicle. Thank you Frank!
5/1/2025
Chris L. VERIFIED CUSTOMER
It was a painless experience. Gerardo was excellent. The guy who test drove the car with me was fantastic because he knew exactly what the problem was. I wanted to come to the dealership to have this looked at because I knew that's where the experts are. But, I kind of shy away because it seems a little expensive to go to the dealership. But, maybe I can change that thought process
5/1/2025
Timothy H. VERIFIED CUSTOMER
I always receive excellent customer service with Faustino Ruiz. The facilities are well maintained and spacious. All employees are courteous and helpful to facilitate an excellent customer experience.
5/1/2025
Charles P. VERIFIED CUSTOMER
Tino was awesome
Very helpful and professional
I would highly recommend
TINO AS THE BEST SERVICE WRITER
AT
5/1/2025
Kelvin L. VERIFIED CUSTOMER
Great Customer Service!
5/1/2025
Paul V. VERIFIED CUSTOMER
Tino is always a pleasure to work with. He is transparent, efficient, and professional.
5/1/2025
Ralph P. VERIFIED CUSTOMER
Alyssa is wonderful. She always greets me with a smile, is efficient in writing up the maintenance order and most importantly follows through with updated texts. I can go way while the car is being serviced knowing she will take care of me and my car.
I am very pleased with Crown and will continue to bring my cars in for service.”
5/1/2025
Karen L. VERIFIED CUSTOMER
Tony did an outstanding job
5/1/2025
Jim L. VERIFIED CUSTOMER
Very good service, thank you.
5/1/2025
Asenath J. VERIFIED CUSTOMER
Thank you Helen for your excellent customer service