Very good professional service. Totally satisfied.
4/2/2023
Benjamin H. VERIFIED CUSTOMER
Alicia was very helpful and always quick to get a response. I have been displeased with the service department as a whole during this experience. After a diagnostic fee, warranty deductible, plus two hours of diagnostics out of pocket, I am currently having the same problems with the vehicle that I had at the initial time of service. Hopefully moving forward, together we can works towards a goal that can be achieved with a reasonable answer and resolution for both parties. Thanks.
4/1/2023
Glen H. VERIFIED CUSTOMER
Summer was top notch, very professional and treated us like we were old friends. Deserves a raise!!
4/1/2023
Ruth S. VERIFIED CUSTOMER
She was excellent!
3/30/2023
Jeremy W. VERIFIED CUSTOMER
She was absolutely dialed in. She gave me periodic updates on progress while I was in the waiting room. Her attention to detail was unmatched. I would even say that she’s the best employee at the dealership. That includes sales and the rest of the service department and I’ve bought two cars from there.
3/30/2023
Glen H. VERIFIED CUSTOMER
Alicia was nothing but the best. Top notch service.
3/30/2023
Jessica M. VERIFIED CUSTOMER
N/a
3/30/2023
Sara B. VERIFIED CUSTOMER
Alicia was excellent - went above and beyond to make sure we could get back on the road in time for Spring Break!
3/30/2023
Jerrell L. VERIFIED CUSTOMER
Thx
3/28/2023
Kevin R. VERIFIED CUSTOMER
Very friendly
3/28/2023
Ila S. VERIFIED CUSTOMER
We are completely satisfied with the service we get at Buckhannon Toyota. Thank you
3/28/2023
Rebecca R. VERIFIED CUSTOMER
As always, my visit was totally positive.
3/27/2023
Sarah J. VERIFIED CUSTOMER
Our rear brake job was quoted at $250,
but then told need new rotors;can't turn . Which apparently doubled the price --turned into $500. I understand adding the cost of new rotors but seems a bit disproportionate for a rear brake job to cost $500.
Extremely disappointed in a bill that was way more than quoted or that we expected or could afford. We brought it back her for the service because it was quoted at $250 for a brake job
Rear brakes and an oil change should never equal a $600 bill.
Wow.
3/25/2023
Brandon T. VERIFIED CUSTOMER
Hailey was super awesome. Staying in constant communication with me throughout the process of fixing and performing preventative maintainence on daughters vehicle. This was my daughters vehicle who attends D & E college which is 3.5 hours from our residence. It is nice to know that they everyone was so helpful and confident in their work that I did not have to worry about the vehicle being in good hands. Thank you much.
3/25/2023
Anna F. VERIFIED CUSTOMER
Very pleasant and helpful!
3/24/2023
Jack K. VERIFIED CUSTOMER
I will be happy to complete the survey
3/24/2023
Stephen C. VERIFIED CUSTOMER
Service was very prompt and very courteous. That is one reason I have been a constant Toyota customer. I have never been treated better anywhere else.