Mrs. Rosas is very pleasant to deal with. I did not check the fluids before I left the dealership as I should not need to. I was there for my 10,000 mile service and again for the second time the washer fluid was not topped off. I had you replace the in cabin air filter on your recommendation which is a much more difficult check than the washer fluid. I guess I will start doing my own post service checks/QC work in your bay before I leave. I feel this is a petty complaint but it’s supposed to be a thorough check. The fluids are way more important to me than ensuring the floor mats are in place and or the rear cargo area is ok. Just my response to you asking for my answers to your survey. Mrs. Rosa was great but your QC is not so much.
5/26/2025
Dorothy W. VERIFIED CUSTOMER
Great
5/25/2025
Neal W. VERIFIED CUSTOMER
Your service was very good, thank you.
5/25/2025
Melissa F. VERIFIED CUSTOMER
Thank you for your help.
5/25/2025
Susan L. VERIFIED CUSTOMER
Very good care of my car. Great waiting place and refreshments. Took a long time though.
5/24/2025
Brooks O. VERIFIED CUSTOMER
Zach is always fantastic!
5/24/2025
Debbie G. VERIFIED CUSTOMER
Very fast and professional
5/24/2025
Donnie C. VERIFIED CUSTOMER
Fast, quality. If we ever get all the recalls done I will love my truck????
5/24/2025
Jerry A. VERIFIED CUSTOMER
Excellent customer service from entrance to exit.
5/24/2025
Cynthia H. VERIFIED CUSTOMER
Everyone is so courteous to their customers and the work is done efficiently!
5/24/2025
Judy J. VERIFIED CUSTOMER
Everyone was kind, friendly, and very helpful. I repurchased a plan for oil changes, and tire rotation. We are pleased with service with this program.
5/23/2025
Diane H. VERIFIED CUSTOMER
Had rotators reserved and new brake pads put in.. They were finished in a very timely manner. I was expecting to wait 4 hours, but they were finished in an hour and a half.
Thank you
5/23/2025
Jason T. VERIFIED CUSTOMER
Ashley was very professional and pleasant to deal with.
5/23/2025
Debra S. VERIFIED CUSTOMER
You've taken great care of my "baby". I've been pleased with the service and courtesy. I just wish the price was a bit lower.
5/23/2025
Darla M. VERIFIED CUSTOMER
She was very friendly. Very good with costumers.
5/23/2025
Deborah M. VERIFIED CUSTOMER
Ashley is an asset to your company! Knowledgeable, friendly and knows the answers to questions I had.
5/23/2025
Brian W. VERIFIED CUSTOMER
The staff is always so helpful & friendly. Also, I had another appointment to attend @4pm and the work was completed in time for me to make it. Thankful for all their help
5/23/2025
John F. VERIFIED CUSTOMER
I am always treated professionally and any concerns I have are always addressed appropriately. The staff is very friendly and courteous and helpful. I recommend Coad Toyota to friends and family due to the way the staff handles the business.
Thank you!
5/23/2025
Pamela H. VERIFIED CUSTOMER
Thank you for your great service.
I feel good about it.