Ashley was with me every step of my service. She is really on top of her game.
6/25/2025
Linda C. VERIFIED CUSTOMER
Ashley was wonderful! She explained everything to me and my car was serviced in a timely manner.
6/24/2025
Joyce R. VERIFIED CUSTOMER
He answered my questions promptly. He was informative to my husband.
6/24/2025
Suzanne M. VERIFIED CUSTOMER
You always do a great job and your staff is very professional. They also helped me understand what was going on with my car.
6/24/2025
Donna P. VERIFIED CUSTOMER
Great professional service as always!
6/24/2025
Keith D. VERIFIED CUSTOMER
Thank you. Fast and pain free!
6/24/2025
Krista M. VERIFIED CUSTOMER
While driving my car after getting an oil change I heard a rubbing and the under piece you have to undo to change my oil was not clasped back and fell down and rubbed and does not clasp back.
6/23/2025
Kirt L. VERIFIED CUSTOMER
Zachary was extremely courteous and welcoming. I was having a battery problem and got to the dealership later than I had planned on a Saturday. I didn’t want to put anyone out or cause someone to have to stay late. Zachary got my vehicle taken care of and I am thankful. He is an asset to your dealership.
6/23/2025
Martha H. VERIFIED CUSTOMER
Satisfied with the service and the people who waited on me.
I feel much safer now with new front brake pads. I appreciate the detail with which all the mechanics enlist as they go over my car when it’s in for service.
6/20/2025
Barbara C. VERIFIED CUSTOMER
I'm very satisfied with the service done on my Toyota CH-R and I'll continue to visit Coad Toyota in Paducah for any other services.
Thank you for good work.
6/20/2025
Rj W. VERIFIED CUSTOMER
He was accommodating and very helpful!
6/19/2025
Walter H. VERIFIED CUSTOMER
Thank you.
6/19/2025
Jarrod M. VERIFIED CUSTOMER
I had been trying for weeks to get an appointment for an issue with my interior. The first time I tried I was told to talk to someone in person. I did, and was told that it should have been done over the phone and they couldn’t handle that that day. Then when I scheduled my next appointment, I told the person on the phone, as instructed. Only to be told that I’d need to book another appointment.
I finally get the ”proper” appointment booked, I bring the car in. I wait in the showroom for over two hours with no update, only given one once I ask. After asking I’m told it may be “another hour or so.” After three hours, I’m told I have to reschedule and come back in yet again in the next week.
My issue here is the incredible lack of communication. I understand that diagnosing and repairing an issue could take some time. However, what’s unacceptable to me is that it took weeks to get this issue looked at, then to be waiting hours with no idea on what is happening, and have to come back yet again because I can’t wait all day in the showroom as was expected of me.
6/19/2025
David G. VERIFIED CUSTOMER
You guys were great!!! We will be back
6/19/2025
Jessie G. VERIFIED CUSTOMER
Everyone at Coad is all about the customer. I can tell customer service is at the top of their list!