I really feel mislead. When I called I told the lady that answered the phone that I needed a door lock actuator on my driver’s door. It has happened on all 5 doors on my vehicle in the past. I was told they would not order the part without checking my car first to make sure that was the part needed. Today when I checked in, I was asked to sign in for my appointment, I was not told that the extra diagnostic testing would cost me $155. And after over an hour and a half waiting, I need a driver’s door lock actuator. That will cost over $700 to fix. I’m really disappointed in my appointment today. I’ve always had great service at our local Toyota service dept. but I really feel like that situation could have been handled better. I might start making the trip to Nashville to the Lexus dealership in the future.
6/6/2024
Propane Gas. VERIFIED CUSTOMER
Young lady at the service desk is an amazing customer service representative. I wish I had lots of people like her working for me.
6/6/2024
Beth T. VERIFIED CUSTOMER
Over all excellent service!!
6/6/2024
Lacy D. VERIFIED CUSTOMER
Great service
6/5/2024
Teresa F. VERIFIED CUSTOMER
Thank you for doing a wonderful job on our car and the friendly service techs.
6/5/2024
Rebecca P. VERIFIED CUSTOMER
Kind & easy to talk with. Very knowledgeable. Thoughtful & considerate of my age..he had me laughing even as I was paying the Bill!!he answered all questions & went over all documents with me. I would be proud to add this young man as one of my own grandsons! You made a good decision when you hired him.
Rebecca P
6/5/2024
Ashley O. VERIFIED CUSTOMER
Check in was smooth. Service was quick.
6/5/2024
Larry P. VERIFIED CUSTOMER
Top notch service from the start to the finish and was also knowledgeable about what had been done to my vehicle it was highly appreciated
6/5/2024
Laura S. VERIFIED CUSTOMER
Ashley is always helpful and thoroughly explains every step of my service. I really appreciate that and trust her with my service experience.
6/5/2024
Allan P. VERIFIED CUSTOMER
waiting for me
checked me
assisted me in purchasing maintenance plan
opened door so I could get to my car
6/4/2024
Darrin H. VERIFIED CUSTOMER
Everyone was very courteous and helpful. Took their time to let me know what needed to be done and gave me a price upfront.
6/4/2024
Roger S. VERIFIED CUSTOMER
Everyone was helpful and very nice.
6/2/2024
Edwin G. VERIFIED CUSTOMER
Was quick and easy
6/1/2024
Harry B. VERIFIED CUSTOMER
They all do a great job and put service first.
6/1/2024
Matt W. VERIFIED CUSTOMER
Easy to deal with. Appreciate that!
6/1/2024
Shirley A. VERIFIED CUSTOMER
They just do excellent work always keeping me informed and what prices would be couldn't ask for a better team at coad toyota