I informed them I was not interested in their multi point inspection, I maintain a more aggressive schedule. They were nice enough to listen to me and not try and make “my vehicle record at the dealer ship” match the recommended vehicle maintenance schedule. Obviously if while they were under the vehicle and saw a problem, I would want to address it. Great job!
8/2/2025
Giles C. VERIFIED CUSTOMER
Happy, happy, happy.
8/2/2025
Rodney M. VERIFIED CUSTOMER
I always feel welcoming at Lillard Toyota.
Thanks
Rod Myers
8/2/2025
Richard N. VERIFIED CUSTOMER
Fast service and pleasant place to wait.
8/2/2025
Geneva F. VERIFIED CUSTOMER
The only note is that the time expected for the recall appointment was much longer than stated and I was not given a timely update as was told I would. The customer service reps I spoke to on the phone were very helpful and friendly and tried to resolve the issue for me.
8/2/2025
Ramon J. VERIFIED CUSTOMER
Very good cuality of service.
Very good job
8/2/2025
Elizabeth A. VERIFIED CUSTOMER
Very courteous and friendly staff.
8/2/2025
Jeff S. VERIFIED CUSTOMER
Confused about having a multipoint inspection done on my car when I was there solely for a safety recall. Inspection showed tire tread wear at 5/32” all around but I felt the purpose was to sell me tires. Isaiah is a keeper.
8/2/2025
Danny G. VERIFIED CUSTOMER
Great asset to the company! Kept me well informed throughout the process of my service. Always very pleasant and cheerful! will definitely bring my vehicle to you for all my service needs.
8/2/2025
Larry E. VERIFIED CUSTOMER
By doing the diagnostic test and talking to the service man who told me that they were confident that the nylon Washer wouldn’t restrict the fuel lines or plug things up in the tank. To know 100 percent of the situation, the gas tank would have to be removed for further inspection. So, I rely on their good judgement of the situation. Larry E
8/1/2025
Rafael S. VERIFIED CUSTOMER
Excellent communication about the status of the vehicle and what was needed for the repairs. Helpful feedback and information of additional parts that were needed.
Vehicle information was shared on a timely manner.
8/1/2025
Hilda C. VERIFIED CUSTOMER
I was very pleased with how wonderful they took care of me on the car everything and everyone was very efficient and wonderful.
8/1/2025
Scott W. VERIFIED CUSTOMER
Micaela was very helpful,thorough and friendly.
8/1/2025
Colin T. VERIFIED CUSTOMER
Quick, comprehensive, and professional
7/31/2025
Gail G. VERIFIED CUSTOMER
Nick was very helpful, but when I arrived for my appointment there was a waiting room full of people and my Tundra sat in the arrival bay for at least a half hour. I asked Nick if I should reschedule, he was very helpful and checked with service about the timeline. He kindly offered me a discount for waiting which I appreciated, but I waited an additional 45 minutes! Seemed like a long time for an oil change. In the past someone from service would come out and show me my filters and ask if I wanted to replace them. This time the pickup was brought to the parking lot and on my checkout sheet it said both the engine and cabin filter were in need of immediate replacement and I would need to reschedule for that. A little frustrating with my 24 mile trip!
7/31/2025
Steven B. VERIFIED CUSTOMER
The whole dealership was awesome today. Everyone was so helpful with some things I needed assistance with, from the service dept to the finance dept, everyone was kind, happy to be working there and helpful.
7/31/2025
Doug T. VERIFIED CUSTOMER
Nick helped me to learn how to negotiate the otherwise difficult if not impossible controls that appear as screen options in my car. The "Drive Connect" page should be eliminated completely. The other screens should be thoroughly altered to make them user friendly, which they currently are not. Completely unintuitive.
Example: my wife spent 45 minutes trying to change the channel on the radio while I was driving and she never succeeded.
Nick showed me how that was to have been done...but in this day and age Toyota shouldn't have made it so ridiculously difficult !