Isaiah was professional and courteous and was right there to greet me when I pulled into the service area. I was assured that the recall fix was done when I picked up my vehicle. My husband and I were a little concerned that we don’t recall receiving any correspondence from Toyota regarding the recall on our VENZA like we did with a recall on the airbags on our Toyota RAV.
10/14/2025
STEPHEN G. VERIFIED CUSTOMER
Ryan was great to work with.
10/14/2025
John D. VERIFIED CUSTOMER
Will this dealership provide a car wash at no charge soon???
10/12/2025
Mackayla F. VERIFIED CUSTOMER
So glad I chose to come to this specific location! Travelled from Silverton so a couple of other Toyota dealers were closer, but I will always be coming back to this place! Ryan was very helpful and informative when getting my car serviced.
10/12/2025
Halina M. VERIFIED CUSTOMER
Excellent communication and service. Thanks!
10/12/2025
George B. VERIFIED CUSTOMER
Telephone system was below normal. No human contact and request for a call back didn’t occur until closing time
I was concerned that ICE had made a visit and that staffing was an issue.
I drove to the service department and received prompt attention and service for 2 Toyotas
Your staff was polite and attentive. Your phone system needs human interaction. It should be a priority to receive calls which lead to income ($)
10/12/2025
Craig N. VERIFIED CUSTOMER
Two hours to just do an oil change when I had an appointment is too long.
10/12/2025
Matt W. VERIFIED CUSTOMER
On the print out there was a recommendation over $1100 to replace a part - I asked the counter man to show me —
The Air filter cover small bolts were broken off
I was told it came that way
That they didn’t break it
Y’all are the only people I have ever let work on the car
Other than tires
It also seems like sort of important since it could rattle off and cause major problems — yet just a future recommendation, not something talked about in the phone or counter conversation as anything in particular to be aware of.
So I zip tied it down and will be fine maybe
I have enjoyed the donuts and people have been generally pleasant and helpful.
But I would guess as some point someone with a Toyota name on their shirt broke it and didn’t want to point it out to anyone. Just a guess.
Yes was put on the recommendations list but just doesn’t sit well with me —little boot was broken off. Someone would be aware of that happening.
Anyway. Probably enough said. Can’t prove anything and wouldn’t change anything if I could — it would still be held with a zip tie as it’s not worth a $1000 piece to just get it held down.
Wishing y’all the best.
10/11/2025
Linda W. VERIFIED CUSTOMER
Thomas Marion deserves a raise! He went above and beyond and found a receipt which allowed me to replace my windshield wiper at no charges. He hit the bull’s eye when it comes to customer service. Greatly appreciated! Linda
10/11/2025
Dawn R. VERIFIED CUSTOMER
Michaela is always friendly! She projects competence, professionalism, and hospitality.
10/11/2025
Nancy R. VERIFIED CUSTOMER
Great service friendly team
I did not have an appointment and they still fit me in promptly. Thx
10/11/2025
Carol H. VERIFIED CUSTOMER
I have been totally happy with every person with whom I have interacted. Your folks are friendly, knowledgeable and professional. The service area is clean, the waiting are is comfortable and inviting, AND the donuts are awesome… thank you.
10/11/2025
Brian C. VERIFIED CUSTOMER
I’m a happy customer. Thanks
10/10/2025
Janet T. VERIFIED CUSTOMER
Thomas was an awesome service advisor. He was knowledgeable and helpful. He kept me informed throughout the process. Excellent service!
10/10/2025
Lane W. VERIFIED CUSTOMER
Fast and reliable service!
10/9/2025
Brock P. VERIFIED CUSTOMER
Great customer service skills from front to end.
Very satisfied!
10/9/2025
Barry A. VERIFIED CUSTOMER
As usual, I was treated well and will continue to business with your dealership.
10/9/2025
Not Provided. VERIFIED CUSTOMER
Mr. Hughes was very friendly and helpful. He explained the work being done.
10/9/2025
Kurt C. VERIFIED CUSTOMER
From setting the appointment to morning greeting and check in. Super smooth and friendly. Detailed printout with recommendations was appreciated. Sorry that I forgot the names and thr printout is in my truck but everyone I had contact with was awesome. Thank you!
10/9/2025
Keith S. VERIFIED CUSTOMER
Had a great overall experience. Both Isaiah and Michael are excellent, and I was in and out less than two hours. Thanks for taking such good care of me.