I was 95% satisfied. Few things that need improvement: 1. I got a message via text about the car being ready other than a few suggested add-ons, and that the service advisor would call to review. I waited 30 minutes and ended up calling him instead. 2. I got voice mail each time I called the service department. I never used to experience this. 3. When the car is parked on the lot, ready for pickup, the service tag should be removed. Otherwise, they did a great job!
1/21/2026
Robert P. VERIFIED CUSTOMER
It's great you can get your vehicle serviced without them pressuring upselling services
1/21/2026
Carter S. VERIFIED CUSTOMER
You guys are amazing! First visit in the 26 4Runner. You guys have made a GREAT first impression!
1/20/2026
Tammy W. VERIFIED CUSTOMER
He was very helpful and also was completely helpful when I needed the truck closer due to my Medical issues going on right now.
1/20/2026
Ashley H. VERIFIED CUSTOMER
I’m always amazed at how quick the service is here. Nicholas was welcoming and explained everything before, during, and after I dropped off my car, so I knew it was in good hands. It was also easy to schedule my next appointment with Nicholas right then and there.
1/20/2026
Gene P. VERIFIED CUSTOMER
Wonderful. Staff very helpful and friendly.
1/19/2026
Yeon Sun. VERIFIED CUSTOMER
Isaiah is an asset to your team. Friendly kind knowledgeable and responsive. Thank you Isaiah!
1/19/2026
Joseph D. VERIFIED CUSTOMER
Ryan did a great job. He kept me informed throughout the process.
1/18/2026
Carol F. VERIFIED CUSTOMER
Tommy provides great customer service. I hope you appreciate what a great job he does!
1/18/2026
Joni P. VERIFIED CUSTOMER
Austin was super helpful!
1/18/2026
Brenda S. VERIFIED CUSTOMER
On time. Thorough service.
1/17/2026
Ashley H. VERIFIED CUSTOMER
Is wiper fluid considered a fluid you top off? I left my appointment today and used my windshield wipers and had no washer fluid. My invoice said topped off fluids. Makes me question if my other important fluids were actually checked and topped off. I've always been happy with damian Lillard toyota, but today was my first time questioning my service.
Ashley H
1/17/2026
Philip N. VERIFIED CUSTOMER
Isaiah is a valuable employee and does his best to ensure the customer is satisfied
1/17/2026
Patricia K. VERIFIED CUSTOMER
Thought the mouse screen previously Installed would prevent mouse damage to our filters, if I remember it cost almost $200.00, apparently not so. Any suggestions to keeping the critters out of my car's motor? Otherwise service was great and the staff very friendly and helpful.
1/16/2026
Lisa Q. VERIFIED CUSTOMER
I went in to get my battery inspected as my car would not start. My battery was under warranty from your shop. I was told over the phone it would take about 30 minutes and I would be on my way.
I was in your shop for over 2.5 hours, and there was no resolution on why my car wouldn't start, and they wouldn't replace the battery. They also wanted to charge me $185 for a diagnostic test despite my battery being under warranty.
I had a very unsatisfying experience today.
Thank you,
Lisa Q
1/16/2026
Timothy S. VERIFIED CUSTOMER
Everyone was so friendly and kind. thank you!
1/16/2026
Austin M. VERIFIED CUSTOMER
Everyone was great.
1/16/2026
Tom W. VERIFIED CUSTOMER
I believe the information I’m receiving is the truth.
1/15/2026
Suzanne M. VERIFIED CUSTOMER
Professional
1/15/2026
Devon P. VERIFIED CUSTOMER
Overall, yes, people were nice, service was in a reasonable time and service scheduled was performed. This is a side note that doesn’t have to do with the service guy. At checkout I did show the agent the notice on my Toyota app for a recall on my vehicle. I’ve had several cars and when I scheduled service they catch that on the front end while scheduling and make it part of the service while I’m there. That’s five star service to me.