Great place.
Nice facility.
Love the cold brew.
The rolling desks are brilliant.
The workers seem to stay a while and be happy enough.
The mechanics do a great job with their videos showing you what is happening.
Give your receptionists a raise - they are nice and cool and kind.
Reward kindness, reward being nice.
The only thing I can think of for you to do is to elevate is your communications. This issue is chapping your employees hides.
I would suggest going around to each person and asking what would be helpful to them communication-wise.
Refine the flow of your communications. Oh, and your phone tree also.
The right hand needs to know what the left hand is doing.
I’ve never taken my car to a dealership before - ever. Always
trusted, local mechanics.
But I am impressed with your business.
I plan to be a returning customer :>)
4/4/2026
Robert V. VERIFIED CUSTOMER
Em, has an easy service side manner which assists the customer in feeling comfortable and confident in the Dealership. She is a gift.
4/4/2026
Melody G. VERIFIED CUSTOMER
Always do a great job at this Toyota shop
4/3/2026
Larry K. VERIFIED CUSTOMER
Old part left on vehicle just below the windshield. Valve stems were not the ones I had in the vehicle when I brought it in. On top of that, left front valve stem caps was left off and the other 3 were all DIFFERENT! AND…left front valve stem now looks different from the other 3. Something happened and I’d like to know what…why is that valve stem different? Hand smudge prints on hood and dirty drivers door sill plate from shop boots. I didn’t bring it in like like so why get it back like that?
4/3/2026
Robert H. VERIFIED CUSTOMER
Love the service
4/3/2026
Wilford M. VERIFIED CUSTOMER
You have a fine operation and your people seem to be well trained
And enjoying there work Was very happy with I my Barajas was good at
His work and keep me informed
4/3/2026
Charles P. VERIFIED CUSTOMER
I told 3 different employees that my car carried a Full Service Contract. I was still presented with a $334 bill. I told one of yoyr employees for the fourth tome. It took a while but rhey finally got it right.
The rest of the service was good.
4/3/2026
Luann M. VERIFIED CUSTOMER
Great customer service all the way.
4/2/2026
Leslie W. VERIFIED CUSTOMER
Nicholas is pleasant, kept me informed
4/2/2026
Michael S. VERIFIED CUSTOMER
Every trip has been above expectations. Thank you to your service crew. Keep it up
4/2/2026
David S. VERIFIED CUSTOMER
Dylan was helpful and pleasant to work with.
4/2/2026
Ganell S. VERIFIED CUSTOMER
Isaiah redeemed what was a very frustrating situation. He listened to my concerns and made the situation right. He took the time to answer my questions thoroughly and seemed genuine in his approach. The technician that worked on my car also did me the favor of topping off my brake fluid, which was greatly appreciated.
4/1/2026
Skit S. VERIFIED CUSTOMER
Please change my name to Skip
4/1/2026
David C. VERIFIED CUSTOMER
Isaiah was great and I want to thank him for suggesting I contact my insurance company. They covered the cost of the repair.
4/1/2026
Shelly B. VERIFIED CUSTOMER
Thank you Emmalea!! You kept me informed and did a great job.
I really liked getting the video from the tech to see what they saw! Thank you.
I also appreciated the waiting room was conducive to reading my book or getting work done. Nice to not have music in the background to compete with.
4/1/2026
John S. VERIFIED CUSTOMER
Service was done efficiently.
3/31/2026
Mike B. VERIFIED CUSTOMER
Always great service
3/31/2026
Nicholas C. VERIFIED CUSTOMER
Very friendly and helpful staff.
3/29/2026
Eduardo G. VERIFIED CUSTOMER
Awesome costumer service, Dylan did a great job advocating for my person.
Definitely appreciate the help, very welcoming and never feel pressured.
Thank you
3/29/2026
Philip R. VERIFIED CUSTOMER
Great work by the service team. Well installed and zero issues.