I had a great experience with my service manager at BMW Arrowhead. From start to finish, they were professional, knowledgeable, and genuinely helpful. They kept me informed throughout the entire process, explained everything clearly, and made sure my vehicle was taken care of properly. Their attention to detail and customer service really stood out. It’s clear they care about their customers and go above and beyond to make sure everything runs smoothly. Highly recommend working with Michal abreu if you’re bringing your car in for service.
4/24/2025
Nancy H. VERIFIED CUSTOMER
Wonderful and courteous service.
4/24/2025
Amal H. VERIFIED CUSTOMER
A price was agreed upon and have it in writing and Matthew switched up on the price a few days later. Very unprofessional. I get that the job requires selling however do not go back on your word.
4/23/2025
Larry W. VERIFIED CUSTOMER
Joe was very personal and very helpful. He didn’t push additional service I didn’t want and I would gladly work with him again.
4/23/2025
Ravishankar N. VERIFIED CUSTOMER
Steve provides outstanding customer service. I very much appreciate that he was able to handle the tire service on the same day . He is a great asset to your team
4/23/2025
Ronald M. VERIFIED CUSTOMER
Shawn did an excellent job helping us
Thanks
4/23/2025
Robert S. VERIFIED CUSTOMER
Joe Lazar was a fabulous service representative!
We are out traveling, had a problem and he provided a very reassuring rescue
????
4/23/2025
Stephanie C. VERIFIED CUSTOMER
Thank you
4/23/2025
Stephanie T. VERIFIED CUSTOMER
Shawn was amazing! Informative helpful and kind! Thank you
4/23/2025
Marcella B. VERIFIED CUSTOMER
I always get great service . Carmella is a great service advisor . She always keeps me informed.
4/23/2025
Christopher W. VERIFIED CUSTOMER
Great job by the service department
4/23/2025
Chase T. VERIFIED CUSTOMER
Friendly, professional, and willing to go the extra mile. Thanks again!
4/22/2025
Ernest B. VERIFIED CUSTOMER
Went in for oil change an received a brake flush ,were to replace harness place a heat shield over water pump as this is a recall from
BMW that didn't get done after 5,+hours. Big mistake I'll never use Arrowhead again
4/22/2025
Ashley P. VERIFIED CUSTOMER
Steven was great. Great personality and costumer service
4/22/2025
Peter C. VERIFIED CUSTOMER
Alan was very profeessional in the way he handled me and the work on my car.
4/22/2025
Daniel M. VERIFIED CUSTOMER
She was very professional and personable.
4/22/2025
Shelly A. VERIFIED CUSTOMER
Justin was helpful and explained the process to help get my issue resolved.
4/22/2025
Brandon M. VERIFIED CUSTOMER
Recently I gave a poor rating that reflected poorly on Troy but that was not the intent and I am requesting that this be removed from his record. My rating was about BMW and the handoff to BMW North America for another opinion of my ongoing service issue. It was not at all related to the service I received from Troy which has always been first class. Call me if you need to chat.