Joe is very attentive and quick to respond with questions. He is a true example of what customer service should be.
5/10/2025
Deepak S. VERIFIED CUSTOMER
Joe is excellent. I will have him as my advisor moving forward
5/10/2025
Arlene M. VERIFIED CUSTOMER
Amazing team, amazing service. Eric Barrera is the best!
5/10/2025
Robert C. VERIFIED CUSTOMER
Good service appointment with Steve as usual
5/9/2025
Evelyn S. VERIFIED CUSTOMER
As always, I received excellent service from start to finish! Michael Abreu is without a doubt one of the best ambassadors that BMW could ever have worldwide...and I greatly appreciate all he has done for me these past 5 years. Michael and his service and valet team have kept my car in pristine condition. Very pleased! Evelyn Ann Stubenrauch
5/9/2025
Greg T. VERIFIED CUSTOMER
I appreciate working with Michael as my new service advisor and hope he continues to provide me excellent customer support in the future.
Thank You
Greg
5/9/2025
Kyle F. VERIFIED CUSTOMER
Very nice guy
5/9/2025
Douglas B. VERIFIED CUSTOMER
The overall BMW team is first class
5/9/2025
Sahil S. VERIFIED CUSTOMER
Took to ling
5/9/2025
Jerry C. VERIFIED CUSTOMER
I am in the car business so I can reach excellent customer service, and that’s what Mike delivers each and every time I visit your store. I live in West Phoenix Goodyear and I was driving all the way to North Scottsdale for service. I couldn’t find if you want to treat me right, and I met Mike, now I am a happy loyal arrowhead, BMW customer
5/9/2025
Blue Line. VERIFIED CUSTOMER
Troy was great to work with. I decided to decline the proposed repairs and I was shocked but pleased that Troy was professional in ensuring I received the quote but didn't make me feel rushed. He allowed me to take my time and no pressure felt at all which is rare to find these days. Once I did tell him I decided to decline all the recommended repairs he was understanding and showed an understanding by respecting my choice and not trying to convince me to do any of the repairs recommended. Because of Troy's customer service where I felt he was more on the customers side I feel more at ease in the future to bring one of my 3 BMW's back to Arrowhead BMW. Thank you Troy and I hope I see you soon for one of my other vehicle's
5/9/2025
David S. VERIFIED CUSTOMER
Great service adviser
5/9/2025
James T. VERIFIED CUSTOMER
Michael did a wonderful job and he was very professional
5/9/2025
Sharon J. VERIFIED CUSTOMER
Taylor Gooley has by far the best customer service I have ever experienced @ any BMW Dealership. Professional up dates on my vehicle. Highly recommend.
5/9/2025
Curtis B. VERIFIED CUSTOMER
I will look forward to receiving it
5/9/2025
Alfonso M. VERIFIED CUSTOMER
I really appreciate what Troy did in getting my car fixed quickly.
5/9/2025
William S. VERIFIED CUSTOMER
Great service
5/9/2025
Elizabeth L. VERIFIED CUSTOMER
Carmela is a great CSR. You need more experienced workers like her!