Colin was very thorough and communicative while I was on site for my service. He is very polite and good at what he does!
5/6/2025
Robert M. VERIFIED CUSTOMER
Thank you.
5/6/2025
Philip S. VERIFIED CUSTOMER
Colin was outstanding. It made certain everything regarding our vehicle was handled to perfection.
5/6/2025
Jeffrey M. VERIFIED CUSTOMER
Joe is amazing! He makes my experience at Arrowhead BMW a very positive one each and every time!
5/6/2025
Gregory T. VERIFIED CUSTOMER
Colin is awesome! He is so personable and very professional too!
5/6/2025
John R. VERIFIED CUSTOMER
Recommended oil plan thanks
5/6/2025
Charles J. VERIFIED CUSTOMER
Jet was excellent.
5/5/2025
Julie S. VERIFIED CUSTOMER
Very nice and professional
5/5/2025
Linda N. VERIFIED CUSTOMER
Service was great but more importantly no one in sales approached me. I dont want to upgrade and i do not want your sales team calling me. I just lost my husband and i can not handle your relentless calls and text. Please put a DO NOT CONTACT on my file. Thank you.
5/5/2025
Allen S. VERIFIED CUSTOMER
Great job.
5/5/2025
Janice L. VERIFIED CUSTOMER
We always use Carmella as our service advisor and she is simply the best and always professional and an asset to the company.
5/5/2025
Marlene W. VERIFIED CUSTOMER
Carmella Gomez is the best. Your facility is very lucky to have her
5/5/2025
Laura H. VERIFIED CUSTOMER
They haven't fixed the recall on my vehicle. They didn't have the part and were going to make another appointment for me later, but they're sending me texts as if they fixed my car.
5/4/2025
David C. VERIFIED CUSTOMER
Too much confusion on warranty and non warranty. I will use another service.
5/4/2025
Ruben C. VERIFIED CUSTOMER
Alan provided expert and professional customer service
Treated me with VIP service and made sure my BMW was serviced perfectly
5/4/2025
Brandi W. VERIFIED CUSTOMER
Owning a BMW can be a frustrating experience if you don't have an amazing service team to work with. Carmella has been by my side since I began receiving service at Arrowhead BMW. If it weren't for her and her knowledge, I would have gotten frustrated long ago and sold both of my BMW's. She is nothing short of outstanding in all aspects and I would not be able to understand how things work or what needs to be done on my cars without her. Carmella continues to deliver outstanding service to myself and my vehicles after 5 years with no dissatisfaction. She is an amazing and crucial part of the BMW team!!! I could not be happier with the care and service I received.
5/4/2025
Rick C. VERIFIED CUSTOMER
Joe is simply the best.
5/4/2025
Reem A. VERIFIED CUSTOMER
I had great experience with Joe, Everything was handled efficiently, and I truly appreciate the excellent customer service.