Arrowhead Volvo Auto Repair Service

I was happy with the vehicle repair but not the payment process.

I scheduled an appointment online for 60 k service for my Volvo and the price online stated it was $470 ish. I chose that service and said I would wait for the service to be completed at the dealership. When I got to the dealership to drop it off for service I was told the price would be almost $700 and it would take 5-6 hours to complete. I was not waiting for that long and the offered me a Lyft home which was very nice. When I got home I called Richard at the dealership to say i would need a Lyft to come take me back to the dealership and to schedule it around 2 pm to pick me up. 2 pm came around and the Lyft was not at my house. I tried to call the dealership to see about the Lyft and I got an answering service with a person that had a heavy accent and was very hard to understand. He asked me all kinds of questions about my car then asked what I was calling about and I told him I just wanted to know where my Lyft ride was. He said he could not help me with that and said someone would have to call me back. I hung up and called the dealership back and Richard actually answered and I asked him where my Lyft ride was and he said he would get one ordered. Apparently he forgot to order one for the time I requested. I have had a great experience with this dealership until today. 5-6 hours to change spark plugs and oil seems like a very long to me. Very frustrated as this process took all day to complete out of my very busy day.

I received a different total amount then what was told over the phone ahead when speaking with Ali. However Antonio offered a suggestion for the additional amount..

Jake is a professional and very courteous.

Thanks Ali you have been a great advisor and we appreciate you.

Jake went out of his way to ensure my warranty and other issues were handled expertly and expeditiously.

Jacob always does a great job!

Jake was super professional and communicated well.

Jacob did a great job and I appreciated him contacting me quickly and let me know what’s going on

He was very knowledgeable and helpful.

Everyone was extremely friendly, helpful, and very professional and courtesy. Jacob did an outstanding job keeping me updated and aware. Great job, thank you!!

Randy kept us informed throughout the service.

Appreciate Richard, he understood my financial situation and was able to provide a some relief to the final bill with discounts. The car is running very smooth. Thank you Richard

Ali always goes the extra mile for us!

Great communication and care for my car!

I am happy with the level of service and the quick response to fix my car. Thank you

Jacob provides superb customer service. He is very knowledgeable and his communication skills are outstanding.

Jacob Johnson is a great service advisor. He took care of my Volvo for 10 years. He his highly good at his job.

Ms Ali is outstanding

Jacob was professional throughout our transaction, delivered what he promised and more. His communication was clear. When completed my car looked beautiful and drove like new. Who could ask for more? Thank you.