Arrowhead Volvo Auto Repair Service

This Lyft thing doesn't work! This morning after dropping my car off you folks provided a Lyft driver who spoke NO English. Iknew I was in trouble when he went straight across the intersection at Union Hills rather than turning right at Union Hills. After clearing the intersection of Union Hills and the access road I made enough noise to cause the driver to pull over. With pointing and various grunts he gave me his phone and I entered my address in Westbrook Village. The strange thing is that the address he had was 13945 N Thunderbird Rd Sun City, which is the street address of my house in Prescott but obviously not Sun City. I'm not sure how that address was derived but, hey, with computers you can do everything. On picking up my car I called the dealer and requested a ride. Remembering what had happened in the morning I verified the address the service guy was sending the Lyft driver to. All was well. Go outside to wait and receive my Lyft txt. Pickup address was 19300 Westbrook Pkwy .... close, but not close enough (and NO unit # or appt #). FORTUNATELY, the driver lived in Westbrook Village and asked if I lived in the towers or the condos, so we got that worked out. Had he NOT lived in Westbrook Village and noticed the problem he would have gone to 19300 Westbrook Pkwy, waited his 5 mins and left and I'd be even more upset. It's undoubtedly cheaper for you folks to depend on Lyft to unload some of your responsibility but the quality of the TOTAL Volvo experience includes customer pickup and delivery and here, in my opinion, you fail miserably. (This was my second interaction with Volvo service, in the first there was also a problem with the Lyft/Volvo connection but as it was many months ago I've forgotten the details. HOWEVER, 3 out of 4 attempts is not an enviable record. A couple Chrysler vans with some Arrowhead Volvo wrap may cost you more but would provide better service.

Jake was excellent, professional, and clear in reviewing work on our vehicle. You have an excellent staff person who is service oriented and a fine people person. Represents the dealership with pride.

Well I dropped my vehicle off at 930 Monday, I was told there were no loaners, but maybe later that day someone would call me and offer a loaner. I never received a call or even a status update on my vehicle. I am without a vehicle and have no clue how long. I thought for sure someone would call and let me know what was going on. Looking for better service from Arrowhead than i recieve in Tucson. Thank you.

Excellent service!

As always my service advisor took excellent care of my vehicle maintenance needs - Ali is thorough, polite, professional.

Jake was great to work with. He’s professional, provided excellent follow through and updates on the status of my car repair. Getting it repaired through warranty is an huge plus too. Jake worked that company to get the information they requested. Additionally, on this weekend when my engine light came on warning about coolant loss, I was provided a tow through Volvo. That was seamless service as well.

We have always been treated with respect, thoroughness, and professional courtesies. Antonio is a fantastic representative of the Volvo team.

Antonio is always very professional.

Excellent service!!

Great Service Thank you

Ally is the best

Way to many to type on a phone

Great Service

Jake is the best!

Jake did an amazing job! He’s our go to service representative.

Jacob is a great service advisor

Excellent Customer Service from our service advisor Jake.

From initial call for assistance through picking up my repaired vehicle was completed in a professional and courteous manner.

Well done.

I appreciate your great service and care!