I would love for a manager to call me and discuss how we felt Jacob’s performance was regarding our visit on April 5th. Epic Fail! Such a fail that if we don’t get assigned a new service writer, we will take our business to another dealership in town. I look forward to speaking with someone. Thank you.
4/6/2024
Sergio P. VERIFIED CUSTOMER
Antonio does a good job.
4/6/2024
Eric K. VERIFIED CUSTOMER
Alicia and the general service manager were totally fantastic to handle the situation on my 2016 Toyota forerunner. I would definitely come back and have my service done there the warranty that I purchased there is fantastic it’s everything they said it would do and I was very happy that they washed my vehicle on my pick up time, keep up the great work thank you again again
4/6/2024
Maria G. VERIFIED CUSTOMER
Ali is great! I’m so happy I met her in a prior visit. She has become my trusted advisor and she goes above and beyond to help. She is an asset to your company.
4/6/2024
Karen T. VERIFIED CUSTOMER
Thank you
4/6/2024
Kevin N. VERIFIED CUSTOMER
Jake always does a great job.
4/5/2024
Carole L. VERIFIED CUSTOMER
ALI CRISSMAN IS EXCEPTIONAL. ANSWERS ALL QUESTIONS .
I COULDNT ASK FOR ANYONE BETTER THSN ALI! SHES THE BEST!
4/5/2024
Michael M. VERIFIED CUSTOMER
Waited three working days for a windshield replacement scheduled for 3/29. Asked for some warranty assessments. My repair order said wash car clean and vacuum interior. Interior was dirty and not vacuumed.
Did not receive copy of the paperwork when I picked up vehicle. Multiple phone calls over three days to check status. I clearly stated we wanted our car back and to continue research the warranty work. Also I think we received a different windshield than we paid to replace and they scratched our car in several places around the windshield. Will be contacting arrowhead auto glass with these concerns as well.
4/4/2024
Dwayne M. VERIFIED CUSTOMER
I appreciate the ease of scheduling services & the speed of completing the repair of my sun roof. Ty for taking the time to acknowledge my veterans Service status… The lounge is very nice. Please get the tv working for us in the waiting area .. truly appreciated
4/4/2024
Anthony F. VERIFIED CUSTOMER
I received the loaner vehicle w/ less than 30 miles of gas, so the gas light turned on right as I left the dealership. Additionally, the loaner vehicle had issues of its own with a faulty locking mechanism, where I had difficulty opening the door. Finally, I’m a bit confused regarding how/when I will receive my new license plate. I thought that was going to be on the vehicle upon pick up? I look forward to future visits and understand that issues like these just happen.
4/4/2024
Wayne A. VERIFIED CUSTOMER
Ali answered all my questions
4/4/2024
JASON O. VERIFIED CUSTOMER
Ali did a terrific job assisting me in what was a lengthy warranty repair.
My vehicle was dropped off for repair on Feb 17 but due to parts availability it remained with the service department for 49 days.
When I picked up my repaired vehicle I noticed a large 20” windshield crack that was not present when I dropped it off. I reported this to the service staff before departing and will now be working to get it replaced.
I am also in contact with Volvo Customer Care working a potential trade assist option.
I would like to thank the Arrowhead Volvo team and specifically Ali for her continued hard work through what must have been a stressful situation. Overall the situation is unsatisfactory but was not the fault of anyone at Arrowhead.
JASON O
4/4/2024
Brian H. VERIFIED CUSTOMER
Ali is great, she is kind and informative.
4/4/2024
Ashish P. VERIFIED CUSTOMER
Ali is fantastic as always!!!
4/3/2024
Susan L. VERIFIED CUSTOMER
3 hours for new tires and alignment, with an appointment!
I expected Better service.
4/3/2024
Melanie D. VERIFIED CUSTOMER
Ted was great!
4/3/2024
June K. VERIFIED CUSTOMER
Thank you!
4/3/2024
Gail R. VERIFIED CUSTOMER
Antonio was an excellent employee right from the introduction!
4/3/2024
Bruce W. VERIFIED CUSTOMER
Ali was so great, as usual. Thank you for always going the extra mile