Santa Barbara Honda Auto Repair Service

I sent the following message and received no response. Hello Jim, thank you for the service. Just one thing, when I got home I realized you didn't discount the $10 on the estimate amount. I paid $66.27, with all the confusion going on I though it was the $54.99 plus tax, but that didn't sound right. When I checked I noticed that I had been charged for the full $64.99 plus tax. Thanks

We purchased a car on 2/2/20 & made an appt to have cargo cover installed which was in stock as you (Mike) has confirmed. On 2/8/20 we arrived to our AM appt to find the cargo cover had been given away. We made a round trip of more than100 miles for nothing & had to schedule another appt. Therefore we were not happy with the service. Please respond.

Bonnie is great! Fast friendly service! ????

Great service and really fast. Enjoyed the donut too!

Excelente servicio y profesional Gracias

XXXXXSTARS

Service was fine but I have 2 issues. 1--during a previous service, the plastic engine cover was cracked. I cannot prove it, but honda is the only ones under the hood. That's a trust issue, only honda does service on my car and I don't usually pop the hood, but my battery died so I had to jump start and was surprised to see a crack that would not occur from wear. I recently had a major service done and expect that's when it happened. Also, making me wait 3 times to get my car back is super lame, once for the service manager, then to pay, and then I still had to wait 20 minutes to get my car...and I came well after the call that said my car was ready. Carlos had gone for the day and another service manager helped me. I don't remember his name, but he called for my car when he checked me out and then 2 or 3 additional times when he could see my frustration. This is a management/organization problem. It should not take an hour to get your car back. I love my pilot and how reliable it has been, but I am losing trust in my local service station for the reasons stated. The service managers were great, except that carlos blew over the crack in the engine cover issue, which I believe was caused by honda service during a previous service.. I don't blame him because I know people lie. Seriously, honda has been the only ones under the hood since I bought it in 2006. Except when the battery has died. And my last battery lasted 8 years. Does anyone actually read these responses???

Excellent service again as always

Great follow through! Answered all my questions quickly and accurately! Quick response time! Fantastic services .

Excellent service with Carlos lira

Thank you Mike for updating me on the things that will need to be checked out car in the coming months.

Thank you jim for your great service ????????????

Bonnie was very professional, capable , and thoughtful when I brought my car in for service with no appointment. She kept me updated at all times and even recommended a restaurant I could walk to for lunch. Excellent service!

Great customer service and my technician when above and beyond for me

As always, fast and no pressure experience - thanks Bonnie!

Mike was fantastic and very thorough when explaining how my car was serviced

The service was excellent, I was on tight schedule and Mike had my mini van ready when he said it would be ready

Everything was great. Thank you.

Excellent service

Excellent, friendly, knowledgeable service!