The only thing was there seemed to be some miscommunication on the pricing of certain services even with the customer service tech asking multiple people.
2/27/2020
Marsha G. VERIFIED CUSTOMER
Awesome job. It was done early which I appreciated and Mike was great. Thank you!
2/27/2020
Valerie E. VERIFIED CUSTOMER
Thank you Bonnie!
2/27/2020
Sairisheek M. VERIFIED CUSTOMER
Mike was great! Even though my car was a Hyundai one, he was able to get my oil change done cheaply and quickly. He gave a thorough run-down of my car’s current repair status and notified me my tires needed replacement. Will definitely visit again.
2/27/2020
Benjamin H. VERIFIED CUSTOMER
Bonnie was great. This was a warranty service and everything was done in time so I could get my kids from school. Great service. I did mention that the driver’s side door sometimes took several attempts to get it to close. Bonnie was hoping the recall in the latch replacement would fix the issue. Not the case and still an issue. Forgot to test on pickup.
2/26/2020
Marci F. VERIFIED CUSTOMER
Always excellent service and I drive away with a smile on my face and appreciation for Jim who always gives 150%
2/26/2020
Richard A. VERIFIED CUSTOMER
Superb!!!
2/26/2020
Sachi S. VERIFIED CUSTOMER
Mike was super friendly and helpful.
2/26/2020
Chris L. VERIFIED CUSTOMER
Did not schedule a pick up even though I requested it twice throughout the day. Extremely unhappy. Reached out and spoke to Scott. He provided discount due to the lack of communication on Jim's behalf and to compensate need to Uber to Honda since Pick up was never set up. Scott made it right. If I come back, would request Scott.
2/26/2020
Lee M. VERIFIED CUSTOMER
Bonni is a doll!
2/26/2020
Joel R. VERIFIED CUSTOMER
No thank you for honoring the recall after all these years. That really helps with my vehicle performance and safety. Thank you
2/26/2020
Matt G. VERIFIED CUSTOMER
Great prompt service, thanks!
2/26/2020
Jane Jeff. VERIFIED CUSTOMER
There should always be room for improvement. Excellence is a good goal, but there is always room for improvement. Jim was helpful and courteous~
2/26/2020
Tyler W. VERIFIED CUSTOMER
Jim is very lovely.
2/26/2020
Joe S. VERIFIED CUSTOMER
I would rate Bonnie’s service excellent, but our car didn’t get washed. As Bonnie explained, you only have one porter to move and wash cars, so ours didn’t get washed. We wish we were asked if we could wait a little longer to get it washed. We would have happily waited. We understand that the wash is a courtesy, and we appreciate that. But our car was parked next to a Honda Pilot that was sparkling clean, having just been washed. We wondered why that one was washed, but ours wasn’t. We had put off washing our car because we knew your Honda service department does a courtesy wash. Here in Carpinteria, the only available car wash is done by hand, and costs $19.00! With our physical disabilities and age, we are not able to wash the car ourselves. So, Bonnie was great, but we were disappointed.
2/25/2020
Yolanda M. VERIFIED CUSTOMER
Didn't need any work done.
Thank you
2/25/2020
Dorian G. VERIFIED CUSTOMER
Mike did a great job and he worked with me even though I was busy and my day was a bit hectic. He was very kind and thoroughly explained everything they did to my vehicle while it was in the shop. He even sat me down and let me know other work that needed to be done to my car without pushing me to do it like other mechanics have done to me. I’m definitely coming back for that brake job and my trunk lol (sorry it took me a bit to do the survey mike!) see you guys soon and thank you again for making my trip to the mechanic as little headache as possible! :)
2/24/2020
Everett L. VERIFIED CUSTOMER
**** customer service
2/23/2020
Gary/Terre L. VERIFIED CUSTOMER
Service took way too long. Cars were dropped off on Friday evening. We had a scheduled appoinment.
I called at noon, to see what the status was. They couldn't tell us for sure when cars would be ready. I had 2 Hondas in for service. They finally called about 30 minutes later with a diagnostic report on just one car. Then about another 30 minutes went by, and they called with diagnostic on 2nd car. Took them all freaking day. Not happy at all with service this time
2/23/2020
James B. VERIFIED CUSTOMER
He kept me informed on what was needed.
He notified me when it was completed.
It was ready when my wife picked it up.
When I drove it later, I could tell that the car was
running better. Thank you Santa Barbara Honda.