Bonnie was great and kept in constant contact with us about the progress of repairs, which were complicated by having to involve our insurance company. She was very professional and polite. My husband and I appreciated the excellent customer service.
9/24/2021
Jennier M. VERIFIED CUSTOMER
Excellent Service !!
9/24/2021
Albino M. VERIFIED CUSTOMER
Great job! Very attentive service.
9/24/2021
Margaret S. VERIFIED CUSTOMER
As always, totally satisfied! Thank you
9/24/2021
Lawrence B. VERIFIED CUSTOMER
The service advisor was great.
9/23/2021
Mike S. VERIFIED CUSTOMER
Bonnie was so helpful solving my problem and got me back in my car on the road. I was so relieved!
9/23/2021
Brian V. VERIFIED CUSTOMER
None
9/23/2021
Alyssa W. VERIFIED CUSTOMER
Bonnie and the SB Honda service team consistently deliver exceptional service and results. I am pleased after every service we’ve had so far since getting our car in 2019.
9/23/2021
Laura D. VERIFIED CUSTOMER
Bonnie was absolutely AMAZING!!! :) she’s great with customer service. However, I brought my car in to Honda to see how my brakes were doing and to check everything else. Honda charged me for a “major service” and new brake pads. $805 later, I left with my car and it seemed to be worse than when I brought it in to be fixed. When stepping on the brakes, my car shudders almost thudding. My car also feels like the gears are having trouble shifting. I called Bonnie right away and told her my concerns. She was very kind on the phone and is having me bring in my car tomorrow morning to have it get checked out. If Honda tries to charge me more money for something they did wrong, I will not pay and I will request to speak to someone about this. I really hope this all can be resolved tomorrow. I greatly appreciate Bonnie’s help with this, and hope my car will be fixed in the end.
9/23/2021
Michael H. VERIFIED CUSTOMER
She seemed fair and honest and did not try to sell me Unnecessary work. Not going to buy tires from Santa Barbara Honda I’d rather buy them from the tire Company where I can get a more fair price. Nothing was mentioned this time about the alleged oil leak or the bad battery.
9/23/2021
Peggy/Chris P. VERIFIED CUSTOMER
Carlos was great, always very helpful!
9/23/2021
Bonnie L. VERIFIED CUSTOMER
Thank you for letting me keep my car overnight.
9/23/2021
Monica R. VERIFIED CUSTOMER
Thank you Bonnie for going above and beyond to help our family get in and out of Honda and continue our busy day! Very much appreciated!
9/22/2021
Yolanda M. VERIFIED CUSTOMER
Perfect
9/22/2021
Jeffrey M. VERIFIED CUSTOMER
Carlos is a super nice guy and a straight shooter which is often not the case with dealerships. Will come back for service.
9/22/2021
H VERIFIED CUSTOMER
Bonnie is great. Excellent customer service.
9/22/2021
Jeanne M. VERIFIED CUSTOMER
Bonnie and the team were all excellent—friendly, helpful, professional and it was completed earlier than expected. Thank you.
9/22/2021
Sandra N. VERIFIED CUSTOMER
Extremely satisfied as always!!
9/22/2021
Gary B. VERIFIED CUSTOMER
Thanks for your immediate attention to our car purchase questions, and service needs. Excellent service, as always!