Reliable and goes above and beyond to achieve customer satisfaction
8/2/2022
WILLIAM J. VERIFIED CUSTOMER
They were very informative and did the work faster than was said.
8/2/2022
DENNIS P. VERIFIED CUSTOMER
He was very outgoing and greeted me with a smile and a good morning and asked how he could help me . Then when my vehicle was finished. He explained everything on the sheet telling me the condition of my vehicle.
8/2/2022
Pamela O. VERIFIED CUSTOMER
Very friendly and attentive to my questions.
8/1/2022
Glenn S. VERIFIED CUSTOMER
1st time service customer who will be back. It was worth the 38 mile drive from Clive.
7/31/2022
JOSHUA S. VERIFIED CUSTOMER
I've had the pleasure of working with Kaley before and she's professional and polite. I'm always happy with the service I get at Wilson.
7/31/2022
RICHARD P. VERIFIED CUSTOMER
Good job
7/31/2022
Thomas N. VERIFIED CUSTOMER
I was very pleased with my service and assistance from Kaley Exline at my recent appointment at Wilson Toyota. Kaley has been my service advisor on several previous occasions, and she is always professional and very pleasant. She is very patient when I discuss the purpose of my visit; she keeps me informed on the progress of my vehicle; and when the service technician has completed the work on my vehicle, she is thorough in summarizing everything. I feel valued as a customer and as a person. I think that she does a terrific job!
7/30/2022
PAUL O. VERIFIED CUSTOMER
You did a wonderful job!!!
7/30/2022
BETTY H. VERIFIED CUSTOMER
Wilson Toyota provides excellent customer service. I will be buying my next vehicle from
Wilson Toyota in a couple years.
7/30/2022
Jw And. VERIFIED CUSTOMER
Jamie was very professional and knowledgeable about what I wanted done. Thank you, Jamie!
7/29/2022
Dakota P. VERIFIED CUSTOMER
Kaley is incredibly personable and informative!
7/29/2022
JEAN H. VERIFIED CUSTOMER
I took the shuttle to work and asked that he pick me up later in the day. Jamie called me around 1:00 and said my vehicle was ready. I asked him to let the shuttle driver know I needed a ride. I didn’t hear back so I called and left a message around 4:00. No one returned my call. Fortunately, I was able to get a co-worker give me a ride to pick up my vehicle after 5:00.
7/29/2022
MARY C. VERIFIED CUSTOMER
I was very upset with Jamie on Wednesday because he said he would keep us posted on when it would be done or even if it would be done. Heard nothing so I called around 4 to see what was happening and could we come and get it. Then was told it might be done by 6. Then it was that it wouldn’t be done until 10 or 10:30 today and then after 11. My. Ride (son-in-law) to come and get it had a meeting at 12 so we came to get it this afternoon around 3:30.
After a conversation with Jamie and an apology it’s all straightened out. No hard feelings about him or Wilson’s. Any work that is needed I will call you for an appointment.
Car drove great on the way home.
MARY C
7/29/2022
RICK B. VERIFIED CUSTOMER
I had to go back into the service area to find where my car had been parked. It hadn’t been brought up from the service bay.
7/28/2022
JAMES N. VERIFIED CUSTOMER
2 hrs for a tire rotation appt is a but excessive wait time. Previous oil change and tire rotation appts have been typically 1 hr plus/minus 15 mins.
7/28/2022
Sandra A. VERIFIED CUSTOMER
Need to work on scheduling. For what was done we should not have been there 1 hour and 40 minutes.
7/28/2022
STEVEN W. VERIFIED CUSTOMER
The service tech estimated a two hour wait. I waited 3 hrs for my vehicle.
Not her fault, but I would have used the Wilson driver to go home for 3hrs!
I did read 56 pgs in a book while waiting….????
7/28/2022
CRAIG S. VERIFIED CUSTOMER
Jenna is a good worker. The problem was when I made the appointment i specifically stated I needed a loaner. Instead of telling me I could not have one and we would of scheduled a different day , they stammered around and I came away thinking I had a loaner! There wasn’t anybody there to make a decision to get me a car.
7/28/2022
Jay V. VERIFIED CUSTOMER
I felt that Wilson Toyota did a a very thorough job inspecting and services our Toyota Camry Hybrid. Job well done.