I was 2 minutes early for my 11:30 appointment at Wilson Toyota. I waited until exactly 2:00 for it to be serviced.
This is normally a 1:2 hour wait elsewhere.
JOHN B
8/9/2022
JOE T. VERIFIED CUSTOMER
Kaley was sweet and very helpful. There was a mix up but she assures me she will make it right and i believe her.
8/9/2022
MARY H. VERIFIED CUSTOMER
Good communication
Efficient
Maintained his sense of humor and positivity even while dealing with another customer who was demanding and in a day with very short staffing
8/7/2022
CALEB A. VERIFIED CUSTOMER
Pretty terrible experience. Our truck didn’t go onto the lift until an hour and 15 min past it’s scheduled time, when asked how long it would take to see if we should go home or keep wasting time, the lady at the service desk told me that they have had a lot of walk in traffic. A manager then tried telling me that there has only been one walk-in appointment that day. Rather than trying to understand what I mean, the manager kept trying to talk over top of me. There have been lots of negative little things that have built up over the last year. This was the final straw, a manager that is more interested in arguing than understanding what I’m trying explain. Looking at recent reviews, I am not alone with these same issues over the past few weeks.
8/7/2022
Ellie P. VERIFIED CUSTOMER
Kaley is great! Would happily work with any time!
8/7/2022
STEPHANI S. VERIFIED CUSTOMER
Kaley did a wonderful job. She handled a situation with an unreasonable customer with grace and poise. She is very professional and efficient.
8/7/2022
RANDALL K. VERIFIED CUSTOMER
Great service! Great team! Ms Wolfe was professional, cheerful and is great ambassador for the Wilson Dealership! Thanks again!
8/7/2022
Timothy A. VERIFIED CUSTOMER
Excellent! They even had a hothead come in and complain but service kept their cool and dealt with it.
8/7/2022
JEFF H. VERIFIED CUSTOMER
The service was actually great, but the wait time was too long ... 3 hours.
8/7/2022
MARGARET H. VERIFIED CUSTOMER
I wish it didn’t take 2 hours for an oil change and tire rotation when you have an appointment. I realize good help is hard to find, but this is what bugs me. Also no car wash?
8/6/2022
LAWRENCE J. VERIFIED CUSTOMER
Wonderful young lady! Very helpful and made me want to come back soon!
8/6/2022
RANDY F. VERIFIED CUSTOMER
Great service
8/6/2022
Tammy S. VERIFIED CUSTOMER
Excellent service from him and staff . This is my second service and I had Jeremy the first time and he has great customer service and very kind
8/5/2022
Nanci K. VERIFIED CUSTOMER
Love Wilson Toyota
8/5/2022
L AND. VERIFIED CUSTOMER
Good friendly timely service
8/4/2022
JEFFREY T. VERIFIED CUSTOMER
Took a while this time. Go to see you are busy.
8/4/2022
DONALD L. VERIFIED CUSTOMER
You are welcome
8/4/2022
Sheila W. VERIFIED CUSTOMER
Jamie was friendly and explained the situation well.
8/4/2022
ANTOINETTE E. VERIFIED CUSTOMER
Great customer service and professional staff.
8/3/2022
Yina W. VERIFIED CUSTOMER
Your guys are so kind and helpful, thank you for all your services!