Northridge Toyota Auto Repair Service

Hi! I apologize for the very late response. I meant to submit how pleased I am with Heidi's service the day I received the request but I got distracted. Heidi's customer service as always is outstanding! I always ask for her because she is such a professional, kind and caring Service Agent and I truly appreciate her! Thank you, thank you, thank you!!

Not happy with the service. I made an appointment but still they took over 3hlurs to do just oil change.

Joshua was really helpful

Jeffrey like always took care of my car with great dedication

Service appointment was a total letdown. They gave me my truck back without fixing it and it's still a safety hazard. A broken driver's inner door handle is a major safety hazard. It stops you from quickly getting out of the car in an emergency like a crash, fire, or medical problem. They didn't even put the parts back together right. I'm going to talk to a lawyer about this.

Anthony is awesome. Very professional and very helpful!

Noel was amazing, ease the way from beginning to end. Keep me in the loop and updated me with every step of the way. Great customer service!

Excellent

Aaron was pleasant to work with and was clear in his communications.

We have a 2025 Land Cruiser that we love. I had just received an email from Selena, letting us know that it was time for the 18 month maintenance appointment. I called service to go over what would be happening during this maintenance appointment. I was able to set up the service for when it was most convenient for me. I was told that Anthony Madrigal would be my service advisor. When I arrived with our Land Cruiser, Anthony was notified and came out to greet me. We went over again, what would be happening during this appointment. I also asked Anthony to look at a few different things, including the recall notification that we just received in the mail. We finished the walk around with video, and went back in to his service desk to finish up. Anthony arranged my ride home. A few hours later, I was notified that our Land Cruiser was ready for pick up. When I arrived, Anthony went over everything that was done. He also had the answers for the questions I gave him at drop off, and went over the recall notice. It was a software update that was not done because the software update hadn’t been issued yet. I would be notified directly when the software update was available. Anthony was great! I will be asking for him directly the next time our Land Cruiser is scheduled for its next basic maintenance, or when we are notified that the software update is available.

Good customer service

We don't like how Heidi handle us, she talk to fast and interrupt if we have questions. She told us that she will call us at the end of the day (6/23) and never did.

Wouldn’t fix something under warranty.

Anthony is always welcoming you with a smile. His Knowledge,experience and customer service skills are Awesome!

Excellent service. Excellent place. Jeffrey is the most professional person I ever met. I’ll stay with you guys!! Thanks

Love the work Heidi does she always warm and welcoming and takes care of my car services! I pray you all value her at Toyota the way she deserves!

He was very helpful and make things easier

Hashem was incredible. Thanks for everything!

Noel is very professional with his customers. You should clone him so all your service personnel can be just like him. He deserves a salary raise. I hope his manager or senior leaders are reading this. Exceptional service every time deserves a financial recognition!!!

Thank you for taking good care of my camry