Northridge Toyota Auto Repair Service

Robert didnt call me regarding any update to my car. I have to call toyota THRICE to get an update. In my first call the one who answered said they will let Robert know so he can call me back. Sadly, he didnt called back until toyota did closed and I have to uber to work the next day. When I asked him the next day, which I was the one who called again for the update, he said that he intentionally didnt call me because my car is not fixed that day. I mean, either way I will be pissed that I didnt get my car on the first day. But the lack of intiative and customer service of calling me atleast for an update really saddens and frustrate me. It seems he is new to this and I see that his coworkers are keep helping him on his booth. Also, I have to ask his name because he didnt introduce himself when I arrive at toyota. I been bringing my car to toyota eversince. I know the works, this is not against Robert if he is new BUT I know future customers will be surely pissed if they cant get any update to their car and have to call by themselves and pay out of pocket for a ride. I hope he can be inform kindly and respectfully. Again nothing against Robert. I dont wish him to lose a job or get reprimanded. This is something that I know he can improve on. Thank you

I had an appointment today @ 9:30am, I arrived @ 7:45am, and my car was ready @ 3:40pm. I had 3 issues to check, was an 8 hr wait acceptable?

Amazon job annd excellent customer service. Everything was 10000/10. The team is highly recommended!

As this was my first Toyota vehicle service at Northridge dealership, Alex was very patient and pleasant while explaining the process to me.

Appreciate Anthony's professionalism.

The service advisor try to charge me for brake pads which was okay and gas pretty much left

Appreciate your great service and excellent customer service thank you very much. Hassan Afham Mohamed Izadeen

I've been going to Noel for several years now and he has been an amazing service representative for Toyota. He is conscientiousness, friendly, knowledgeable and extremely helpful. A pleasure to work with!

Had to wait 2 1/2 hours for car. I was told it was just a tire rotation that would take about 1 to 1 1/2 hours

A little “something” leaking on garage floor after service.

Glenn was great!

Service is very good!

Jeff is fantastic… For sure your best employee. I am dissatisfied with the rest of the service team as I had greater expectations

My experience was not good. After spending 4 hours at the Northridge service center, I was told that a tire pressure sensor was out. The service advisor said that I would need to pay for the replacement, as my warranty would not cover it. I took my Tacoma to Thousand Oaks Toyota, where they replaced the sensor, free of charge. The service advisor at Thousand Oaks told me the Northridge service advisor was wrong about the warranty not covering the sensor.

Noel is great! Great customer service, attention to customer concerns and timeline .

Apparently Robert is a new employee and perhaps new to this type of work. He was very conscientious and checked with his colleagues to be sure he was following the correct procedures. I’ve been a customer of Northridge Toyota for many years and am always happy with the service I receive. However I appreciate when the advisor prioritizes the recommendations because I cannot afford to do all of them at once.

A big thanks to Jeffrey.

I found her a bit cold. She eye balled me when I ask a question

Noel is the best!

Robert was extremely helpful and kept me up to speed with the news on my car throughout the day. Thanks Robert!