Northridge Toyota Auto Repair Service

Peter did an excellent job.. I was very satisfied with the service l received from Peter and the entire service department.

It was a great experience with Katy Sanchez. She was very professional, well mannered & very helpful. The offer that she gave me (complimentary check-up) on the brakes was great. I am very satisfied dealing with her. A job well done!

Excellent service from Joe ****

Peter very friendly even in the phone. Welcomed me with a smile. I will definitely meet with him again on my next appointment. I have had advisers before that have a frown face.

She indicated that I requested to have the tire pressure light checked which I did not. I wrote this on the work order while I was reading it. She was also rushing for me to sign right away. Which I’m was very rude. After checking my invoice when I got home, I was charged $21.50 the tire light inspection. I am disputing this amount and I should be given credit. I never want to deal with this person again. I don’t know why you hired someone like her to deal with customers. She’s incompetent.

Very helpful and kept me apprised of the work. I felt I was in good hands. My future dealings with Toyota will be with Peter

I will be reaching out to Tim Valdivia. I had a situation back in December that Tim was working with me on regarding new tires and turning a bad situation into a positive one. Today I went to get new tires and an alignment done and Jeffrey was the person handling this in the office. I had an appt at 715 am to get this done and shared with Jeffrey once he came out around 730. That I had work and how long it would take for this. I was told around and hour to hour and half. Around 840 I ask for an update from Jeffrey and was told it was almost done. Maybe 30 more min. At 920 I again came for an update and was told he hasn't gotten any responses from mechanic. At this point being there over 2 hrs I was bothered by this. Jeffrey told me he go and check but I saw him taking in another customer this making me wait longer for update. At this point he told the vehicle was finishing up around 940. The car came out around 950. Once went to pay, although Jeffrey gave me the promotion toyota was having, he failed to honor another discount that Tim put on my invoice. This had to do with he situation caused by them in December. I asked why and was told he could not do both. I appreciate the promotion being honored but he should have honored what the other advisor specifically put in my invoice..no questions asked and now given the inconvenience of time and causing me to be late to my job. I felt was unprofessional and felt Jeffrey didn't try to make anything better or give reassurance to honor what I was told. I expect more as a customer and from an advisor coming from a respected car company. Ask I said I'll be reaching out to Tim.

Good job.

The cost fix the latch that was stuck with the strap is so high . Never come to Toyota again ever!!! My friend was totally right about rip-off before I brought my car in.

Mr Madrigal was very courteous and helpful in all of my cars needs. I want to thank him very much and Toyota Northridge for taking care of my minor problems. He is a good team worker and I appreciate his work habits and the courtesy he had for me. Thank you Toyota of Northridge for having employees like Mr. Madrigal

Peter Salas was fantastic. Very trust worthy and upstanding guy. I really appreciate him. However I’m not sure about the techs. My car was last serviced at Northridge Toyota for an oil change and tire rotation but this time they said that I had a stripped bolt Lug nut on my left rear wheel.. I’m almost certain that it was stripped at your store. I paid for the repair anyway.

Job well done

I recently had a customer service experience that left me extremely dissatisfied. The advisor, Heidi Buchanan, displayed a nonchalant attitude, making me feel unwelcome. Despite advocating for myself and explaining that I had paid for a service or warranty that typically covers my maintenance, it seemed like she didn't want to address my concerns. Things took a frustrating turn when her supervisor had to intervene and clarify that my profile indicated coverage under JMA, which usually covers my maintenance. This only worsened the situation, as I sensed irritation from the advisor. Additionally, there was a lack of communication regarding the service timeline. I wasn't informed about the approximate wait, and when the service extended beyond 3 hours, I received no call or update. This lack of transparency left me feeling neglected and frustrated. To add to the disappointment, I wasn't provided with a summary of findings or a discussion about the services performed. The overall experience was far from satisfactory, and I hope improvements can be made to enhance future customer interactions.

Thanks

Excellent customer service. I expect our future relationship to be great.

Peter was friendly and very helpful

Thank you for always being helpful . Best service advisor from northridge toyota.

after maintenance and inspection of battery, the inside of my cabin light was flickering on and off. and my floor Mats where missing. this was on a Saturday so I had to wait till Monday morning to take my car back again and try to get my floor mats back

Katy was great! She helped me with everything and explained everything to the fullest.

Very friendly and helpful.