Northridge Toyota Auto Repair Service

Heidi B. was wonderful. Efficient and warm, very professional and welcoming.

Noel is very friendly and helpful. I really do appreciate it

Great service!!!

Thank You

He was very kind and knowledgeable. I appreciate the thorough explanation of all the services needed on my vehicle.

Noel is always great

Mustafa Nessari one of the best ever Service advisor keep it up you’re doing really great.

Heidi from customer service always exceptional and phenomenal She always willing to help with amazing attitude. She is a real asset. for your location

Amazing customer care and between the quality of the product, integrity of the dealership, and the level of care we receive… it’s only Toyota vehicles for us and our preferred dealership is Northridge Toyota! Thanks Anthony, you’re the best!

No oil change. Car has 6k miles, but more than a year later old. It should have been changed

Too expensive Repair was good

It was good

You guys in general always do a great job. The staff and general is amazingly friendly and it’s a joy to go there.

Mustafa was great! Knows what he’s doing!

It took 3 hours to get the battery change and oil change then 3.5 hours more to get the break pads and filter changed. It was too long. Also I feel that the services and parts are overpriced.

Problem was not fixed

Joe was great !

Good reception great service

Excellent service advisor

At check-in, the service advisor attended to us while watching a golf broadcast on his smartphone. My wife and I both felt that he was insincere. this is 1st unsatisfactory. When I checked out, there were no reviews of the maintenance service with us, and I was only asked to pay. this is 2nd unsatisfactory. Moreover, after returning home, I noticed that the maintenance sheet I received had printing not only on the front but also on the back. And I noticed back side stated that there is a problem with the battery, on the other hand, front side stated there is no problem with the battery. I don’t know which comment is correct and I was not informed anything from service advisor during maintenance. If there is something wrong with the battery, it should be replaced free of charge since it was only purchased at Toyota Northridge in JUN/2023. So, I immediately called the service advisor twice and never received a call back and I don't know if they even noticed the voice message. this unknown battery issue cause our anxiety. this is 3rd unsatisfactory. And For battery repot on that back page, attached picture of battery checker is too small to see indicator. It’s not kind for customer to understand if it’s normal or abnormal.