Within 36-hours, and only driving <2-hours, from leaving your service center, the engine check light turned on. I paid over $1,000 for this service - including 7 hours of "service" during which time I sat with the service guy who said he couldn't "figure it out" and he "never seen this before". You decided to keep the car over night, and miraculously the problem was "discovered and fixed" in an hour.
On 12/26, my plans with family were ruined because I was forced to exit the freeway in Cypress, CA when the check engine light turned on. Luckily, I found a small auto repair shop that fixed the problem in 15 minutes, for $65.
12/29/2024
Summer R. VERIFIED CUSTOMER
Glenn is always very friendly and professional. I feel that I can trust his opinion and he is the main reason I come to Northridge Toyota. Thank you, Glenn for always going above and beyond. You are the true star of the service department.
12/29/2024
Clinton J. VERIFIED CUSTOMER
I’m very happy for Juan and that he’s joined the Northridge Toyota team. He’s been my service manager for years. His service and customer service has been impeccable.
Clinton J
12/29/2024
Alberto D. VERIFIED CUSTOMER
The service advisor said that the car was going to be ready in two hours but it took 3:15 so I had to wait for an extra hour and fifteen minutes, no one came to tell me that it was taking longer than promised, very frustrating waiting this long time.
12/29/2024
Ryan F. VERIFIED CUSTOMER
I want to thank Heidi for her professionalism and active engagement in her work.
12/29/2024
Bernadette C. VERIFIED CUSTOMER
Manfred was helpful and courteous. Thank you.
12/29/2024
Constance T. VERIFIED CUSTOMER
Very satisfied
12/29/2024
Manuel B. VERIFIED CUSTOMER
Excellent job for Mr. Manfred and also the service that I get thank you so much for everything that you did to my car.
12/29/2024
Socorro L. VERIFIED CUSTOMER
I am always very satisfied but when I was asked if I wanted to wait, I asked the waiting time. I was told 45 minutes to an hour. It turn out to be around more than 2. I was surprised.
12/29/2024
Elizabeth J. VERIFIED CUSTOMER
Service advisor Glen was fantastic however it was too busy to be able to complete all the service I wanted to do. It took more thank 5 hours to get the inspection recommendations and we didn’t have time to wait another 2 hours or pick up the next day. We just did the basic recommendations and will get the rest done another time or elsewhere. It was very disappointing.
12/28/2024
Bita B. VERIFIED CUSTOMER
We appreciate Mustafa for his great job dealing with our vehicle services. He is really knowledgeable in his job.
12/28/2024
Juanito M. VERIFIED CUSTOMER
Mustafa delivers an excellent services.
12/28/2024
Sylvia C. VERIFIED CUSTOMER
My appointment was made for 1:15pm today- I found out only when I got to you bad news - it was so busy , a lack of staff?, people going home sick? That I have to wait 3 hours or more? Just for a change of front light low beam - $100 est fee to install? - I had the choice to do it or not right on the spot - make my decision yes or no ? - because of safety recommendations my family encouraged me to get it done today , no one available but you so we could use my car to go out of town I would have appreciated when Edward spoke to me this morning making my appointment to clearly stress many hours needed I finally had it done and out of there after 5:30 pm - your staff were all no nice to me and I even spoke to Peter about 4pm about it He was so helpful - Edward made me my appointment at 9 am this morning- I thank Him for his service, your parts department gave me such professionalism when I 1st called - clearly told me they had the $40 low beam light bulb part available for my car - lady within the 4 hours I was there offered me water supply - your staff in general were very nice to me - they made the difference in my disappointed MIs- informed appointment duration of over 3 hrs + thank you
12/28/2024
Arnold K. VERIFIED CUSTOMER
I felt like he did everything in his power to make sure that I was well taken care of how I recommend his expertise thank you very much
12/28/2024
Magdi S. VERIFIED CUSTOMER
Exlante for all services
12/28/2024
Blanca S. VERIFIED CUSTOMER
Excelente Servicio
12/28/2024
Shain S. VERIFIED CUSTOMER
The wheel was cleaned but not completely and the black grease still left in many areas of the wheel. I guess that wasn't really important to the service reps to clean the black grease properly and completely.
12/28/2024
Jennie G. VERIFIED CUSTOMER
I took my van for a light that was always on and they claimed it was radent my insurance came and investigated that some one cut the wires well when they saw my insurance did not cover the wires were patched and I was charged 559’oo dollars but the problem was not fixed very very unhappy customer