Mr. Jefferey has been fantastic our entire new welcoming of your location at Northridge within this past year 2024, and he was Professional and courteous throughout the entire process, most importantly he was Top Notch with my Dad as my pops is showing me the ropes, and that is a Key factor regarding customer service skills when family is involved! Looking forward to working with Jefferey and the Northridge team in 2025 & so forth! Happy New Year! Thank you Jeffery Sincerely, -Mario C
1/1/2025
Peter D. VERIFIED CUSTOMER
Heidi was exceptional. She was vey accommodating coordinating what I thought was a major service to my Toyota Yaris. Thank you Heidi for your all you had done and we’ll see you again!
By the way, the car drives very smooth and taking corners like a new car!!????
1/1/2025
Tony A. VERIFIED CUSTOMER
Very positive experience when servicing my vehicle.
1/1/2025
Rafael L. VERIFIED CUSTOMER
Was great advisor was great fast and very helpful
1/1/2025
Nancy G. VERIFIED CUSTOMER
Great job. I was informed of what was being done and how long it would take. Thanks.
1/1/2025
Luis C. VERIFIED CUSTOMER
Thanks for your great service, highly satisfied!!
1/1/2025
Dinuk B. VERIFIED CUSTOMER
Good service by Anthony
1/1/2025
Antony C. VERIFIED CUSTOMER
Well Done, top notch service. 5 stars for all involved. Thanks Northridge Toyota…Antony C
1/1/2025
Diane F. VERIFIED CUSTOMER
Manfred was terrific
1/1/2025
Antonio A. VERIFIED CUSTOMER
Peter was very friendly, super helpful and thorough with the explanation of services.
12/31/2024
Erasmo M. VERIFIED CUSTOMER
You guys hire more people like Glenn
12/31/2024
Karin B. VERIFIED CUSTOMER
It was very busy and took 4.5 hours for regular service. I booked online. It would be nice to have some idea of how busy it would be. I could have picked a less busy day. Other than that everyone was very polite and efficient.
12/31/2024
Aurora L. VERIFIED CUSTOMER
Keep up the good service Toyota staffs .
12/31/2024
Kristen O. VERIFIED CUSTOMER
The communication did not seem as friendly as others in the past. I also was not given updates regularly and had to reach out specifically to get status. He then went on lunch without giving me an update even though he had mentioned it would’ve been ready (~15 minutes prior to his lunch hour). I would’ve appreciated more communication.
12/31/2024
Sandra M. VERIFIED CUSTOMER
Thanks for the attention and service
12/31/2024
Leyla G. VERIFIED CUSTOMER
Mustafa is someone I can totally trust. He’s help me with my vehicle for the last few years and he’s been amazing.
12/31/2024
Suzie A. VERIFIED CUSTOMER
Your service was great. My car had a new catalytic converter and oxygen sensor 4 years ago but it still did not pass the smog test 4 years ago. What is the main reason my car can’t pass the smog test? No problem of running . Could please tell me what was the underline problem? What did technician do today and what is the permanent solution so that it would not have a problem for smog test two year later?
12/31/2024
Nissani R. VERIFIED CUSTOMER
Jeffery was amazing but the prices I was given to service my 2012 Toyota was ridiculous over $10,000!!!
12/31/2024
Marcel V. VERIFIED CUSTOMER
I wasn't notified when my vehicle was ready. Instead I received a text trying to sell me more services including replacing the engine and cabin air filters which I replaced myself a couple of months ago.it felt like I was being scammed especially since you wanted $300 to replace them, which i did myself for $30 in parts. Next time, just let me know when my vehicle is ready