I came in for a 50000 mile service. Basically oil change and inspection. The last time I did this the cost was $110.50. Now you charge $170.50
Todd unsold me on flushing my break fluid. (Said it was recommended by Toyota. I check my service maintenance log book and it is not recommended) $159.00
Toyota unsold me on fuel additive and that is not recommended in Toyota manuals. $18.28
Toyota also charged $18.73 to clean my battery. Was not needed.
So I have been very happy with the service at Toyota. I understand there is new ownership. Unless you make this right, you have lost a loyal customer. ****-****-xxxx
5/18/2022
brooke e. VERIFIED CUSTOMER
Tod is accommodating and informative. He’s always understanding, getting my car back to me quickly before kids pick up for school. My only suggestion would be to bring back shuttle service. I put off taking my car in for so long because finding a way to and from the dealership and all day at work without a car, is just about impossible
5/18/2022
Mark P. VERIFIED CUSTOMER
Rachel was great as always!
5/18/2022
ROBERT V. VERIFIED CUSTOMER
Todd was exceptional
5/17/2022
Sue I. VERIFIED CUSTOMER
I had excellent service, but please do not send more surveys.
5/17/2022
ASHLEY M. VERIFIED CUSTOMER
I didn't get any windshield fluid and now im out. You would think they would have topped off all fluids?
5/16/2022
John M. VERIFIED CUSTOMER
Your prices are pretty high!
5/15/2022
FINLEY B. VERIFIED CUSTOMER
Rachel was incredibly helpful and efficient. I had limited time as a teacher dropping off my car before school. On both ends of the servicing she made the experience so easy!
5/13/2022
LINDA M. VERIFIED CUSTOMER
Todd is professional, has strong people skills and friendly. He makes you
Feel confident & well informed, and he carefully listens to the customers concerns. Thank you for the my positive pleasant experience having been helped by Todd.
5/13/2022
Michael M. VERIFIED CUSTOMER
Excellent service . Thank u
5/12/2022
Hung T. VERIFIED CUSTOMER
Tod spoke with me on the phone the day before he scheduled my RAV4 service appointment. Yet when I arrived on the service day, he seems unprepared as to the required service actions which he and I had discussed the day before. He also appeared aloof and unwelcoming (as if he didn't want to be bothered). However, Tod appeared more friendly when I picked up my vehicle once the service was completed.
5/12/2022
Carla S. VERIFIED CUSTOMER
I was almost completely satisfied,lol, but I asked for them to pop a plastic cover back on that I wasn’t able to and they forgot :(
Everything else was amazing, thank you so much!
5/12/2022
RICHARD A. VERIFIED CUSTOMER
Rachel was great’
5/11/2022
ELDA S. VERIFIED CUSTOMER
Excellent service, as usual, thank you!
5/10/2022
CARLA G. VERIFIED CUSTOMER
Todd was very professional and made the process very fast and easy. Very satisfied with the service
5/10/2022
JOHN R. VERIFIED CUSTOMER
Tod did an excellent job taking care of my needs. He explained everything very well and provided prompt answers to a couple questions I asked.
I do wish you’d bring back shuttle service.
5/7/2022
Aaron S. VERIFIED CUSTOMER
Car was not ready as promised. They didn’t even start on it or notify me. Fail. Service rep said it wasn’t his fault. As if it were my fault. You get one more try. I hope you get it right.
5/5/2022
Araceli R. VERIFIED CUSTOMER
Very knowledgeable and helpful
5/5/2022
Jean W. VERIFIED CUSTOMER
Thanks for wonderful service
5/5/2022
Elizabeth C. VERIFIED CUSTOMER
I’m very excited about my new relationship with Santa Barbara Toyota.
Everyone is extremely kind, considerate,knowledgeable and professional.
I love Santa Barbara Toyota!