Well informed. Gave me options. Seemed like he was working in my best interests.
4/8/2023
Robert L. VERIFIED CUSTOMER
Pablo provided great service. And is a terrific service rep!
4/8/2023
Kristen A. VERIFIED CUSTOMER
Thank you Robert Anderson for providing excellent service, hope to see you at Cars & Coffee again sometime soon!
4/8/2023
Haley C. VERIFIED CUSTOMER
They were so efficient and helpful and got me out on time!
Thank you for the great service
4/8/2023
Antoine D. VERIFIED CUSTOMER
Please review with the tech's as to the discussion of not wanting to drive my car based on an assumption that the car is a manual transmission. I did inform the staff that with the other staff refusal, snuck in my car intentionally and drove away after the manager came by. That was a deceitful move and was wrong. The team leader told me that the staff assumed it was a manual and ignored and overwritten my decision. Todd was great on my pick-up, and the same staff has some visual perception of keeping an eye while I was picking up my car.
4/8/2023
Ben T. VERIFIED CUSTOMER
Alex is a terrific service manager. Knowledgeable, responsive, professional, creative. Alex is great & I look forward to working with him in the future.
4/8/2023
Nancy G. VERIFIED CUSTOMER
Fast friendly
4/7/2023
Alankar G. VERIFIED CUSTOMER
I expected you to complete the repair required by the safety recall. I was disappointed that you did not have the part. I would be completely satisfied when the safety recall has been addressed, I.e you have advised me the receipt of the part and have satisfactorily installed it.
I am happy wthe work of the technician and the supporting team members. Thanks. Have a great Easter. Alankar G
4/7/2023
William R. VERIFIED CUSTOMER
Alex was outstanding. He provided excellent, friendly customer service , and he was very knowledgeable about my vehicle. Five stars for Alex.
4/7/2023
Raul C. VERIFIED CUSTOMER
Pablo was great, welcoming and professional. Fortunate to have him on your team!!
4/7/2023
Bob G. VERIFIED CUSTOMER
I don’t think the modifications I made Tony car should void the warranty. Dash cams and radar detector are not modifications. The car is made with ports for those units.
4/7/2023
Vanessa S. VERIFIED CUSTOMER
Tod was very relatable and easy to speak with. He called me well before the time frame originally given and he shared reasonable options for our repairs on the 4runner. I am glad to have found someone reliable and trustworthy I can bring my 4runner to. He has a new customer for life! Thanks Tod!
4/7/2023
Vijaya J. VERIFIED CUSTOMER
Pablo is a very smart young man and he will go far. Excellent work!
4/7/2023
Frederick P. VERIFIED CUSTOMER
Alex was very helpful and efficient. He made sure everything I needed was done correctly.
4/7/2023
Dianne P. VERIFIED CUSTOMER
Pablo is a very conscientious and kind young man. He was extremely helpful and is always eager to help.
4/7/2023
Patrick L. VERIFIED CUSTOMER
Great service, good people!
4/6/2023
Noboru M. VERIFIED CUSTOMER
Rachel and her team took care of the issue promptly. I am very satisfied with the service at SB Toyota.