Great service! Rick was very professional and great with communication!
9/10/2024
Donald C. VERIFIED CUSTOMER
Will do. Rachel always does a good job.
9/10/2024
Lori C. VERIFIED CUSTOMER
Great service
9/10/2024
Kathy D. VERIFIED CUSTOMER
Rachel was great. I also appreciated the fast service.
9/10/2024
Susan A. VERIFIED CUSTOMER
Toyota service department is excellent, been a customer for 28+ years.
9/10/2024
Daniel K. VERIFIED CUSTOMER
Robert always has provided top notch service when I come in, and he makes my feel like the work I get done at your dealership is going to have my car in great condition for a long time.
9/10/2024
Larry Z. VERIFIED CUSTOMER
Pablo is wonderful
9/8/2024
Matt L. VERIFIED CUSTOMER
Great staff
9/8/2024
Lizeth S. VERIFIED CUSTOMER
very good service and the people is working in there buried reliable
9/8/2024
Maria R. VERIFIED CUSTOMER
Good service and attention
9/8/2024
Christina O. VERIFIED CUSTOMER
Checked in at 1:00 and was told backlogged and could pick up at 4:00. Returned at 4:30 car was not done. Wasn’t even started. Waited for an hour while they rushed it through. So received the car at 5:35. I understand that you might be busy, but don’t tell me that it is being service end my wife and I saw it go up on the lift.
9/7/2024
Maureen D. VERIFIED CUSTOMER
Rachel is outstanding. She is smart, efficient, trustworthy, knowledgeable, and extremely easy to communicate with. I always go straight to her when I need service, and I have always been very happy with her work.
9/7/2024
Craig F. VERIFIED CUSTOMER
Gabe is not the first service staff to confuse my 21 RAV Prime with my wife's 22 RAV Hybrid. How can we remind ur staff to be more observant?
9/7/2024
Lawrence M. VERIFIED CUSTOMER
Rachel is always professional and she explained everything on the summary sheet. She is best.
9/7/2024
Antoine D. VERIFIED CUSTOMER
The only two things I can talk about is the male sales person with the orange hair declaration of his scratch off winnings with the bay staff.
It wasn't until after the staff passed by me to chat. After the chat he passed by me again then asking me for assistance. Was his earnings more important than customers. (Review security cameras).
The second thing was at pick up time around 11, when I saw a delivery car go van slowly back up to exit, and at the same time a large Black Toyota truck was driving a bit fast and just missed the van. The truck ultimately came into the crew area to the right. I'm sure that driver didn't see the many people seeing the witnesses
(See security cameras).
It appears that the bay staff appears timid towards me but was eager to help other customers.
Maybe that was the reason why management came out during my drop off. The delay for service could be improved (see security cameras)
Th
9/7/2024
Patricia K. VERIFIED CUSTOMER
He made a difficult situation become a good one.
9/7/2024
Eric O. VERIFIED CUSTOMER
Alex is the best service department staff member on the team. Always look for him when I am there.
-Eric
9/6/2024
Craig R. VERIFIED CUSTOMER
I was purposely given an appointment time that would minimize the wait for completing the oil change. It would have been nice had I been called that they were behind schedule, providing me with an opportunity to come in a little later, rather than having to wait 150 minutes.
9/6/2024
David M. VERIFIED CUSTOMER
Was a pleasure working with Gabe!
I’ve purchased and had serviced 5 Toyota’s since the early 80’s
Started with Joe Redford.. I’ve seen many changes over the years with this dealership and a lot of good folks come and go.
Latest Matt.
Had hoped he could help me research the service history on my 2011 Tacoma 4x4 as I’d mistakenly believed the history would be accessible. My mistake not saving my records. Gabe was kind enough to look however will take some digging.
Perhaps someone in the new team would be able to get to the bottom of it at some point.
Regard's
9/6/2024
John B. VERIFIED CUSTOMER
I began working in my dad’s Chevrolet service department in 1977 and then joined Nissan service departments in 1985 through 1998 including line work, service writing, dispatch, and managing the departments. I have since been a tax CPA focused on client service. Rick’s approach to communication and service is the correct blend in my opinion. He listens, is helpful, and makes a customer feel like they’re important. Thanks for asking