Classic Nissan Williamsburg Auto Repair Service

Today was quick. An in and out job for a state inspection. Not much interaction between Jack and I. Basically just gave him my keys and left, he called, I came back and picked my truck up. Only thing I didn’t like was my truck being parked under a tree where a bird crapped all over the back. But that’s not y’all’s fault. I blame the stupid bird

The inspection was very convent. I did not wait long and great service.

I’m unhappy with quality of the Nissan product and the fact I have to put a third transmission in my vehicle and no assistance from Nissan NA

Very courteous service.

Appreciate your customer service

I need to take my vehicle back to dispute damages caused as a result of a routine repair

Great customer service!

This was my first time at this dealership and I was very impressed with the service I received from Rosean!

Friendly, fast, professional

Had a 7:30am appointment this morning. I arrived a few minutes late around 7:34am due to traffic (I had a 50 minute commute from home to dealership). I had called several times to discuss shuttle service to work and was informed shuttle begins at 8:00am. I was assured there would not be a problem to get shuttle. I’ve been a Priority customer since 2008. This is my first time using the shuttle service. My work schedule is 8:00am-4:30pm. I alerted my boss I would get the 8:00am shuttle and would be to work around 8:15am. Unfortunately this morning around 8:10am the service rep made me aware the shuttle worker hadn’t reported to work yet. She had called him and learned he had a personal matter/court and wouldnt be into work. Service team was unaware he wouldn’t be working and customers like myself who relied on the shuttle were dissatisfied and needs not met. I’m unaware if the Tech had begun my vehicle yet upon my arrival or not since I would be taking shuttle offsite service may not have begun thinking there was all day to complete the work. Service rep talked to Tech to see if my vehicle could be expedited and was told yes he would do his best to be done in approximately 25 minutes. Because of all these factors I wasn’t able to get my vehicle and get to work until 9:15am. Very frustrating situation!

I was so impressed with your service department! Thanks for a great experience!

Very professional and courteous service!

Very nice staff

He was knowledgeable and very courtesy

Everything was perfect

On time and professional

Received the usual great service as expected. Was a little disappointed that there wasn’t a walk through of recommended services; especially since there were a couple that were identified during the last service and they weren’t listed or discussed today. Overall satisfied...

I had to return and pay over $1,500 for parts and labor I did not need. I also had to come in twice because the problem was misdiagnosed and therefore not fixed the first time.

Kaeley was professional, cheerful & helpful

Great job by everyone.