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Real Reviews from VERIFIED CUSTOMERS
Barbara K. VERIFIED CUSTOMER
Jonathan is no longer there which I found out after he did not return my calls after a few days, and the person that took messages did not pass on to new service manager.
8/4/2022

Romeo Kia of Kingston Auto Repair Service Replied:

“Barbara, Thank you for your feedback, we would like to address this concern. Please contact Jason, our service manager, at 845-475-3077 ext 524.”

Melissa . VERIFIED CUSTOMER
I really appreciate that Kia Kingston Service got us an appointment even though we were just traveling through the area on our way home to Maryland. They assessed the damage we had incurred while on the road and enabled us to make a decision about continuing our trip and having the major work done once we got home.
7/31/2022
Christian R. VERIFIED CUSTOMER
You don't have my car so I don't know why your messaging.
7/30/2022
Sheila M. VERIFIED CUSTOMER
I brought my car in on july 6th, paid 300.00 to have my air conditioner diagnosed. 15 days later it broke again and had multiple issues to the air conditioner. But this time it was 2000 miles after the warranty, so the dealer said it would cost over 700.00. I've bought several cars from kia, this is unfair.
7/28/2022

Romeo Kia of Kingston Auto Repair Service Replied:

“Sheila, Thank you for your feedback, we would like to address this concern. Please contact our service manager, Jason, at 845-475-3077 ext 524.”

Arlene D. VERIFIED CUSTOMER
This appointment was sapose to take 1 hour. My 72 year old mother said I can do 1hour they have a waiting room right. I said yes. She took her car their today and spent 4 hours waiting on it. To say I am mad is putting it lightly. I brought that car their, once before and they told me to drop the car off. This time the gentleman said an hour, I took his word, my mother has rumatoid arthritis She was in pain. This will never happen again.
7/21/2022

Romeo Kia of Kingston Auto Repair Service Replied:

“Arlene, Thank you for your feedback, we would like to address this concern. Please contact Dom, our service manager, at 845-475-3077 ext 524.”

Arlene F. VERIFIED CUSTOMER
That would be good if someone from Kia does call back
7/20/2022

Romeo Kia of Kingston Auto Repair Service Replied:

“Arlene, Thank you for your feedback, we would like to address this concern. Please contact Dom, our service manager, at 845-475-3077 ext 524.”

Denise H. VERIFIED CUSTOMER
Great customer service!
7/17/2022

Romeo Kia of Kingston Auto Repair Service Replied:

“Hi Denise, Thanks! We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your experience here at Romeo Kia!”

Cheryl H. VERIFIED CUSTOMER
It was a 3-hour wait even with arriving on time for a scheduled appointment. Costs were pretty high as well.
7/12/2022

Romeo Kia of Kingston Auto Repair Service Replied:

“Cheryl, Thank you for your feedback, we would like to address this concern. Please contact our service manager, Dom at 845-475-3077 ext 524.”

George K. VERIFIED CUSTOMER
I may be wrong but I don't think I received the $10 coupon discount I asked about when I arrived at the service center.
7/12/2022

Romeo Kia of Kingston Auto Repair Service Replied:

“George, Thank you for your feedback, we would like to address this concern. Please contact our service manager, Dom at 845-475-3077 ext 524.”

Robert W. VERIFIED CUSTOMER
Very helpful. Great communication!! Professional service
7/12/2022

Romeo Kia of Kingston Auto Repair Service Replied:

“Hi Robert, Thank you for your kind words and this wonderful review! Feel free to reach out to us if you need anything. Have a wonderful day.”

Ivan K. VERIFIED CUSTOMER
Jason was very thorough, and extremely helpful
7/8/2022

Romeo Kia of Kingston Auto Repair Service Replied:

“Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it is important for our customers to hear firsthand from other customers about their positive experience. Thank you, and come back soon!”

Scott B. VERIFIED CUSTOMER
Thank yiu
7/8/2022

Romeo Kia of Kingston Auto Repair Service Replied:

“Not a problem, Scott! Come back soon! From, Your friends at Romeo Auto”

Debra P. VERIFIED CUSTOMER
Works well with client
7/8/2022

Romeo Kia of Kingston Auto Repair Service Replied:

“Thank you so much for taking the time to leave an excellent review Debra. We really appreciate your business. Please let us know what we can do for you in the future. Welcome to the Romeo family.”

Tahesha B. VERIFIED CUSTOMER
Thank you
7/7/2022

Romeo Kia of Kingston Auto Repair Service Replied:

“Anytime, Tahesha! We hope to see you back here again soon! From, Your friends at Romeo Auto”

Jody E. VERIFIED CUSTOMER
well done service!!
7/7/2022

Romeo Kia of Kingston Auto Repair Service Replied:

“Thank you so much for taking the time to leave an excellent rating and review! We really appreciate your business. Please let us know what we can do for you in the future. Welcome to the Romeo family.”

Arthur M. VERIFIED CUSTOMER
Excellent service. I was taken care of quickly and everyone was friendly and helpful
7/7/2022

Romeo Kia of Kingston Auto Repair Service Replied:

“Thanks so much for sharing your experience with us. We are pleased that you had a great sales experience. Please keep us in mind for all your Sales & Service needs in the future. We hope to see you again soon.”

Daniel G. VERIFIED CUSTOMER
They stand by their work.
7/6/2022

Romeo Kia of Kingston Auto Repair Service Replied:

“Dear Daniel, Thanks for taking the time to leave us a positive review today! At Romeo Auto, we continually strive for top notch service. We are glad to hear that you had a great experience. We will let our service staff know of your appreciation and we look forward to seeing you again soon! Thanks”

Kaitlyn B. VERIFIED CUSTOMER
great! super nice!
7/6/2022

Romeo Kia of Kingston Auto Repair Service Replied:

“Kaitlyn, we are happy to hear that you are pleased with the service you receive here at Romeo Auto. Thank you so much for being one of our valued guests and we look forward to your next visit!”

Karen K. VERIFIED CUSTOMER
It is always a pleasure bringing my KIA to Romeo KIA for service. Everyone I have encountered - from the person who answers the phone to Jonathan to the office staff - has been informative, helpful, and make me feel appreciated as a customer.
7/2/2022
Renee A. VERIFIED CUSTOMER
all great
6/30/2022

Romeo Kia of Kingston Auto Repair Service Replied:

“Hi Renee, Thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!”