James was great. However it took almost 4 hours to diagnose and change the battery. Although I had an appointment, I watched several customers come in after me and leave before me. I asked the manager if I could speak with him and he point blank told me he was to busy. He never come to speak with me even though I was there for another 2 hours. To top it off I would of been there even longer if I didn’t question James and Care question service to find out they hadn’t even started on my vehicle so he went and got the battery and took it to them so they could put it in. This isn’t my first Honda the first when I bought it spring excellent customer service. Other than James being very kind and nice community Honda’s customer service is terrible it makes me NOT want to buy another Honda.
11/11/2022
Leonila D. VERIFIED CUSTOMER
Keep it up!!!
11/11/2022
Gail S. VERIFIED CUSTOMER
I felt she was rude upon entrance. I have never felt that before.So we she did the check points with me I tuned her out and couldn't wait to leave.
11/11/2022
Gary G. VERIFIED CUSTOMER
I trust James and am confident that he is knowable and acting in my best interest.
11/10/2022
Celestino M. VERIFIED CUSTOMER
Thanks.
11/10/2022
Nicole M. VERIFIED CUSTOMER
Michael did a great job but I am not happy with the person that “fixed” my antenna. They replaced it but now al of my radio stations are fuzzy. The reception is awful. I don’t want to go through the hassle of having to bring it back. That’s not easy for me to do with my work schedule. I am disappointed.
11/7/2022
Dandree T. VERIFIED CUSTOMER
James is always helpful. I like working with him.
11/7/2022
Teresa T. VERIFIED CUSTOMER
Michael is very helpful & knowledgeable knew what he was doing and got my car done within an hour, as said. He gave great customer service and feedback. 10/10 recommended!
11/7/2022
Silvia D. VERIFIED CUSTOMER
The service was excellent
11/6/2022
Tilak S. VERIFIED CUSTOMER
Excellent
11/6/2022
Courtney M. VERIFIED CUSTOMER
Thank you
11/5/2022
Clifford C. VERIFIED CUSTOMER
As always, Mr. Chesser was above and above.
11/4/2022
Romeo C. VERIFIED CUSTOMER
Professional as always. Always keeping up with my vehicle updates.
11/4/2022
Lonnie B. VERIFIED CUSTOMER
Take the appointment out of the web site. Cause ya'll don't take appointment
11/4/2022
Patricia O. VERIFIED CUSTOMER
While I was happy with the service received, what I did not like was looking at a hand written diagnostic report. The handwriting was not legible and since my daughter is the one that took her vehicle, I can't make out exactly what needs to be serviced on her vehicle.
11/4/2022
Ella M. VERIFIED CUSTOMER
She listened to my problem and solved it! Thank you.
11/2/2022
Donna L. VERIFIED CUSTOMER
Thank you James.
11/2/2022
Janet A. VERIFIED CUSTOMER
Some confusion and waiting. Very polite and respectful.
11/2/2022
Mariana F. VERIFIED CUSTOMER
She was so professional , and had great communication!