Community Honda Baytown Auto Repair Service

Van was in the shop for 12 hours to change struts That seems excessive time

I thought my car was under warranty. Took it in for engine light. Kept my car for a day and was CHARGED over 150.00. Personnel should had informed me that them performing a diagnostics on my car was NOT covered. I would have not left my vehicle there. I have a husband fighting cancer, I’m the only income coming in. That Unexpected expense has set me back!!! Never again!!!!!!

Great service and yesenia is very knowledgeable and professional.

I am so glad James is my service advisor. He always explains what is being done and why, and he is never without a smile on his face! He is very professional and very pleasant every time my vehicle needs service!

Michael was extremely helpful

The service my wife and I is exceptional. James and Chris are always friendly and really try their best. I wouldn’t except anything else from them. Good employees, with great customer service personalities. Keep up the good work!

Very professional and nice

Michael was excellent to work with. He made us feel like we were the only thing he had to do was help us.

Michael was very helpful and answered all the questions.

Excellent service and professional personnel.

GREAT JOB.

Keep up the good service

Very much appreciated

I always feel good whenever I am here. I guess I have learned to trust the people who takes care of my vehicle.

Very Professional!

The service was great, the issue with the static is still there. I know it's not the service members fault the repair for this ongoing issue with my Honda Odyssey.

James was very nice and he explained everything that I needed for my vehicle needed to preform at its best.

Very thankful for Carlos and all of his help!

James Chesser has been in contact with me for a year concerning the infotainment screen in my Honda. Initially he told me the claim was denied. After contacting all warranty divisions I resolved the matter. Which we discussed multiple times before and the day of installation. My appt was at 8:30 am I delivered my car well before. Post installation he informed me that it would be a charge of 1001.00. My extended warranty should have only left me with a deductible of 50.00. After I spent multiple hours on the phone while in the lobby after being told again the claim was denied. Explaining yet again to James that it wouldn't be denied due to a presumed seller inclusion. He again said the claim was denied from the year previous. I went home, contacted everyone from my sales rep to the extended warranty. James never contacted my extended warranty and never filed the claim. I had to then take all dated and timed information to Community Honda where I asked for the manager. I did not wish to deal with James any longer. After sitting with Chris Torres and explaining the entire situation from the first appointment that I paid cash for because James never contacted the extended warranty dept I gave him contact information for and now to the point I was at the day of my installation. Essentially I feel he did not do his job fully hoping for commission on elevated cash sales. If you would like to call me directly you are welcome to do so

Great service!