Amazing service experience keep up the great job!!!
Simply wonderful staff, especially advisor gentlemen!
BTW his name is spelled wrong here.
9/13/2025
Robin C. VERIFIED CUSTOMER
I asked them to fix my app as it can’t find my car, I forgot and they never persued the issue when I picked up my car
9/13/2025
Carol V. VERIFIED CUSTOMER
Anthony and his technician did everything they could to find the problem. As it turns out it is a defect in the design. I’m certainly not happy about
that! In addition I would like to commend the young lady who made the appointment for me. She was friendly, listened to my complaint and arranged the appointment with Anthony. She gives me hope that Customer Service is not dead!
9/13/2025
Constantino B. VERIFIED CUSTOMER
I was annoyed by multiple (3) free offers to provide me valuation of my vehicle after I repeatedly declined.
9/12/2025
Paige W. VERIFIED CUSTOMER
Yes, Paige W
9/12/2025
Rob K. VERIFIED CUSTOMER
Kim is a real asset to your Service department. We appreciate the customer service she provides always ready to help with our vehicle repairs needed and service. Great job Kim
9/12/2025
Paulette P. VERIFIED CUSTOMER
My agent was knowledgeable, friendly, patient, compassionate. She walked me to my car to prevent me from falling because the walkway was wet. Greatest service ever.
9/11/2025
Jessica B. VERIFIED CUSTOMER
Anthony was great! He explained what was being done to the cars and kept us updated!
9/11/2025
Maberlis Mata. VERIFIED CUSTOMER
Tory like always was amazing with her customer service. Car on time and everything was complete as I requested it.
9/11/2025
Claudia S. VERIFIED CUSTOMER
Super service by Kim. Thank you
9/11/2025
Pamela S. VERIFIED CUSTOMER
Natorie Lundy, she very Professional, She makes me feel it easy, I look forward to dealing with her with my car service
9/11/2025
Andre M. VERIFIED CUSTOMER
While my initial experience with BeV Smith Toyota in March was marked by warmth, professionalism, and genuine attentiveness during the sales process, my most recent visit to the service department fell considerably short of those expectations. A routine tire rotation—advertised as quick and simple—required an hour and a half, only to return my vehicle in an unwashed condition and with an unpleasant odor. Additionally, the complimentary maintenance package of oil changes and tire rotations that was presented at the time of purchase appears to have become ambiguous, raising concerns about follow-through and transparency. The contrast between the energy and enthusiasm of the sales staff, who are eager to re-purchase my vehicle at a reduced rate, and the lack of comparable care and efficiency in the service department suggests a disjointed customer experience. A truly reputable dealership should aim for consistency across departments, ensuring that the standard of service promised at purchase is upheld throughout the ownership experience.
9/11/2025
Thomas L. VERIFIED CUSTOMER
Good
9/11/2025
Rosemary M. VERIFIED CUSTOMER
Natoriea is awesome, she went above and beyond to help me with my radio problem. She is a star, great customer service and knowledgeable about her work. I appreciate her dedication and commitment. I recommend her 100%.
9/11/2025
Alicia M. VERIFIED CUSTOMER
All well. Your service is trustworthy. Thank you.
9/11/2025
Marilyn A. VERIFIED CUSTOMER
First time at you facility and I was pleased with the the comfortable free refreshments and comfortable facility. thank your
9/10/2025
Denise S. VERIFIED CUSTOMER
Thanks Tori for your help with my car service.
9/10/2025
Thomas J. VERIFIED CUSTOMER
The complementary car wash sucked ! Didn’t even get the bird ???? off my car !