Tori is great. I have dealt with her several times and she seems like she is part of the family
2/12/2025
Carol V. VERIFIED CUSTOMER
Always pleasantly surprised by the speed and updates on service. Past experiences at other dealers not that great.
2/12/2025
Jessy T. VERIFIED CUSTOMER
Jamina was awesome. She explained everything. Thank you Jamina
2/12/2025
Thomas L. VERIFIED CUSTOMER
Everything went smoothly Tyler was in constant contact we me. Everyone was very professional and my truck was completed and returned to me in record time
2/11/2025
Olga H. VERIFIED CUSTOMER
Tyler is great!!
2/11/2025
Warren Magee. VERIFIED CUSTOMER
Madison was great. Very professional and courteous
2/11/2025
Rachel D. VERIFIED CUSTOMER
Kim was great!
2/11/2025
Adina M. VERIFIED CUSTOMER
Great
2/11/2025
Peter D. VERIFIED CUSTOMER
I reviewed the scope of work with the service representative at my appointment time and he indicated 2 1/2 hours at 1:30 my scheduled appointment. At 4:00 he said it would be 15 min more . At 5:30 thirty he said they had to go to an auto parts store because the air filter ordered was not the right part so that had to drove the vehicle to O’Reiley to get an air filter
I finally got the car at 6:00 , 4 1/2 hours not 2 1/2
Had the service rep let me know the work would take that long I would have rented a car driven to my missed meeting and returned to pick up the vehicle Sunday and return the rental
Had he been diligent with knowing the time frame of the repair I would have make arrangements to get picked up but was misinformed on the time needed for the repair
Your service reps and mechanics need to communicate so time estimates are reasonable and your customers can plan. I missed an important meeting because they did not talk to each other
J in only
Service both vehicles at Bev Smith
Exclusively
2/9/2025
Rita M. VERIFIED CUSTOMER
I’m always satisfied. That’s why I bought another Toyota while my car was being serviced
2/9/2025
Bonnie M. VERIFIED CUSTOMER
When we picked up our car it was filthy black dirt inside and out. Too dirty to get into. Service writter girl took it upon herself to clean the seats and dash etc. I read a call from the Mgr over the repair service dept. She offer to clean our vehicle the next time we come in for service. Our car was there over a month and we did rec. A loaner which was returned spotless inside and out.
2/9/2025
Jim C. VERIFIED CUSTOMER
Tyler & Jason (parts dept.) worked as a team for a modification to my 4Runner Limited to Heritage grille. I considered using after market parts but based on their excellent help and advice I’m glad I went with Toyota OEM for this modification.
2/9/2025
Nelly G. VERIFIED CUSTOMER
Jamina received me with a smile and willingness to assist. Excellent customer service.
2/9/2025
Erick M. VERIFIED CUSTOMER
Great serv from jamina
2/9/2025
Sean G. VERIFIED CUSTOMER
Madison and team were able to quickly complete the job.
2/9/2025
Bruce D. VERIFIED CUSTOMER
Kim is an awesome service advisor!
2/8/2025
Teshome D. VERIFIED CUSTOMER
As always, Taylor was fantastic with his service, timely update and sharing the required maintenance in may car in the future.
2/8/2025
Sarah M. VERIFIED CUSTOMER
Car still skipping
2/8/2025
Lawrence B. VERIFIED CUSTOMER
Ms. Messina Informed me of issues related to the brakes on my Highlander, what needed to be done to repair the issues, how much it would cost, and how long it would take to complete the repairs. This information convinced me to approve the repairs.