Caitlin delivered what she promised and was a pleasure to work with. It is my first experience with her and I am complete satisfied. I will request her as my service advisor the next time I require service.
11/14/2023
Joan K. VERIFIED CUSTOMER
ONCE AGAIN PABLO DOES NOT FAIL TO DISAPPOINT.
A EXCELLENT SERVICE TECH!BRAVO????????
11/14/2023
Myrrah W. VERIFIED CUSTOMER
Brout vehicle in for the first free oil change. Got vehicle back. The vehicle computer still states vehicle needs oil change and check engine light is on. No oil change was performed! Key to my vehicle had been tagged "Detail". Vehicle wasn't detailed either!!!
11/14/2023
Patricia A. VERIFIED CUSTOMER
Justin was very helpful and kept me informed every step of the way.
11/14/2023
Bryan M. VERIFIED CUSTOMER
My car returned from its service being completed (across the street from the dealership) before 11am. I saw it parked by the entrance to the main shop. I assumed it required additional service since I received no text or call and Justin didn't come find me. I watched it sit there for 45 min before texting Justin at 11:45 and asking for a status. I walked up to his workstation but he was on the phone. At aprox noon I walked up again and asked for a status and was told it was complete. So it sat there for over an hour, as did I, without any notification. I was clearly upset and told Justin that and he somewhat skeptically said 'an hour?' He said nothing else as he checked my paperwork while I watched him, he went over the work done and asked for my signatures and gave me the keys. He never attempted to explain the delay or apologize for it. This was my first service experience and I couldn't be more disappointed. I get more emails and texts from the dealership than I can count (including one less than 30 days after I had purchased the vehicle asking if I wanted to trade it in!). Feels to me like you should work on your operational communication protocols a bit more than your sales and marketing.
11/14/2023
Philip G. VERIFIED CUSTOMER
Took too long.
Gave me an Uber ride home but you don’t tip the driver.
Took too long for oil change and tire rotation.
Had to wait 25 minutes to check out as lady before had issues so I was left waiting.
11/13/2023
Teresa C. VERIFIED CUSTOMER
Too many requests for reviews and trade in requests. Every time a service appointment a review is requested l….overkill! Limit these requests.
11/13/2023
Nora A. VERIFIED CUSTOMER
Per my husband, who went for the service," The advisor could have been more helpful with explanation on the service, what was happening, what needed to be done, instead of telling him to sign a paper and tell him where the car was. Other than that everything else as good!"
11/13/2023
Rachel C. VERIFIED CUSTOMER
Caitlin is very efficient advisor with a positive attitude.
11/13/2023
Arthur B. VERIFIED CUSTOMER
Frank is an asset to you!
11/13/2023
Amy P. VERIFIED CUSTOMER
Thank you for the great service!!
11/13/2023
Mary P. VERIFIED CUSTOMER
****-****-xxxx
11/12/2023
Deborah C. VERIFIED CUSTOMER
I waited 2 and a half hours with an appointment just to get a replacement antenna cover that was broken at the shop going thru the Kia car wash
11/12/2023
Rita J. VERIFIED CUSTOMER
My concerns were appropriately addressed!
11/12/2023
Nicolas D. VERIFIED CUSTOMER
We were satisfied with the service and Fred help us out with questions about our vehicle
11/12/2023
Teresa N. VERIFIED CUSTOMER
You guy's are great! Thank you
11/11/2023
Luis R. VERIFIED CUSTOMER
Kaitlyn was very pleasant. Got ne in and out as quickly as possible. Thank you fir the way customers are treated
11/11/2023
Paul G. VERIFIED CUSTOMER
Good customer service! Finished maintenance ahead of time!
Happy customer!
11/11/2023
Felecia M. VERIFIED CUSTOMER
Everything was awesome
11/11/2023
Luis S. VERIFIED CUSTOMER
Caitlin acted like a true professional.
She did answer all my questions, and I feel very comfortable working with her.
Caitlin is rock star.