Rock Honda Auto Repair Service Center

Mariano was great. Made it quick and easy and I appreciated that z

Thank you

Greg is very professional and thorough as a service manager.

Very poor customer service I dropped off my car at 1:30 he told me he would keep me updated I made sure that he knew that I needed to work the next morning at 5 AM so I needed to either have my car back or a loaner car. He said he would keep me updated. Five hours later, I had not heard anything from him the service area was about to close so I decided to call and check on my car to find out they tell me my service advisor had gone home for the night and nobody knew anything about my car they had to call him on his cell to find out what was going on with my car. Who does that.. when was he going to update me on my car the following morning there was no plan of my car staying there overnight and if that was the case he needed to call and let me know so that I could get a loaner to get to work the following morning. And once again after bringing in my car for the fourth time for the same issue it was not fixed let alone doesn't look like it was even touched but supposedly they are working with the tech department on the phone to figure out the glitch in my radio system and Honda will contact me when they have an update to try to solve the problem. I purchased my Honda at another dealer but as for convenience of rock Honda being two minutes from my house I go there for my service but with customer service continuing like this I will go the extra miles to a different dealership . I have already spoken to Yvonne Medrano to address this issue. Hopefully he doesn't leave other customers hanging as he did to me and hopefully my radio glitch problem will soon be solved.

GOod job. And hardly waited. Have useful advise for Maintance on next visit

Thank you for prompt service

I came in to have previously purchased items placed on the vehicle. Maria was ready for me, provided me with all the information that I needed to know and set me up in the waiting area. She advised me that she could provide shuttle service to my home or breakfast or.... I appreciated that. Furthermore, she provided a few pointers for my new car. :-))

Great Services

Good, friendly service

She was really nice and helpful. Ps Honda is the best

It was great having my car fixed in rock honda. All the stuff are very accommodating especially Andy Flores and the technician Knows the problem and fixed it..

The service gentleman was extremely helpful Very courteous and very kind and right on the job explained every detail that needed to be said Very informative

Great customer service from the beginning. I wasn’t out of my car before Gary Hidalgo walked towards me and greeted me. The check-in was fast and process overall was great. The service did not take long as I expected and was surprised by the short wait-time. Gary was extremely helpful and I definitely plan to go back to Rock Honda Fontana for any future car-work.

Eduardo went over a few amenities my 2017 hatch had that I didn’t know about. He was curtious, patient, thorough, and professional. I would love to visit Rick Honda again!

Very good customer service

Excellent

I went there for oil change, I was told they cannot open drain plug. I was asked that the oil pan needs to be changed and it will cost $500. I declined and went to Pep boys. They did the oil change with no problem. Train your technicians better and consult senior technicians if having difficulty. Be considerate to your customers please.

Excellent service and attention.

Everyone was friendly and helpful. Arif Khan kept me updated and answered all the questions I asked.

How standing level of service by Andy!