Martin Chevrolet Buick GMC Auto Repair Service

I had an appointment set and I was in an out within a reasonable time frame.

They very respectful an willing to help you. An excellent speedy service inside an in the shop. Thank you an have a blessed day and Happy Easter.

Elizabeth is always very helpful nice young lady

The wheel lock was left in the cup holder instead of putting back where it came from. The passenger seat was placed in reclining position , i am certain it was for the cabin filter change. But the chair was left in recline.

Elizabeth was awesome to work with. She kept me updated and had the best customer service. I'll be recommending her and Martin Chevrolet to everyone!

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As always, the service work of your people was and is excellent. Everyone very professional and polite. Miss Alexandria Hagler constantly kept me up to date with the services being done. I thank the entire crew of people handling my service very much. That is the way it has always been. Thanks again.

Thanks

Alexandria is Doing a fine Job and Should Be Recognized for it. So I Give Her a WELL DONE. Keep up the Good Work.

Timing could improve and employees more active with customers

Had the service manager call me because I was mad when I left. What I made the appointment for I did not get. I can crank my own motor and drive it down the road and if at that time do not hear a popping noise why should I bring it to you. I asked to have it broke down and check my suspension, did not happen. My tires were replaced at this dealership so I was trying to prevent possible bad wear. Does not make the sound all the time just started periodically making this noise. I was offered to bring it back but I came to this dealership to that morning so I could spend the afternoon with my daughter who drive in to see me from Tampa headed to Austin, leaving before daylight the next day. I was warned not to take my truck to the Cleveland dealership because every time my neighbor went it was always a redo just like what happened to me, I was going to have to sit through this again. My time is very value to me and I expect the respect that is due. The lady Alexander the advisor who took my appointment and concerns acted once I arrived and asked for her that I was bothering her. No friendly greeting of any kind! I was rushed out due to laziness to help me. I buy a new truck every three years and it’s time to trade. With this kind of service why would I not receive the same from all departments? My truck has not been seen at this time with a full warranty to cover all charges. I took a card from a salesman a couple months ago to buy from Martin. Appears I will be going back to Buckalew. The times I depend on my local dealership to earn my trust I am failed again.

Thank you for staying in contact with me during the repair process and getting back to me in a timely manner. Also the professionalism and courtesy was great.

Always appreciate the good service that I receive ,Alexandria does a great job keeps me informed . Keep up the good work .

Liz is always amazing!!!!!

Your establishment took care of my Chevrolet.

Happy to receive great service and thank you.

Everything was good and timely

Friendly and professional service.

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Great service and work was completed in a timely manner Elizabeth was super helpful