Dan was very professional and informative.
I felt extremely satisfied that all my questions
We’re answered to my satisfaction. I will ask
For Dan to be my advisor from now on. I give
Him 10 stars
1/1/2022
Cedric P. VERIFIED CUSTOMER
Neddie I appreciate your help with my car. You all make me feel like family everytime I come. Thank you
12/31/2021
Sharon M. VERIFIED CUSTOMER
Brought car in for noise from front passenger side that didn't happen often but would reoccur at certain times, told to replace to front tires. Did what the Kia team recommended and Kia Multi point inspection dated 8-12-21 showed that brakes were fine. Noise continued and with my work schedule and not having time to sit in a waiting room for hours, waited until my oil change scheduled 12-21-21, Between that period I put on 557 miles and was told front brake rotors was bad. How does a vehicle, go from the Kia Multi-point inspection being in the "green" and in 4 months and 557 miles be so bad? No one also pointed out that now my back brakes are in the "yellow" now either. My safety and the safety of my family is important and am very disgusted by this. This unexpected expense and trusting of Kia and their team is extremely disappointing and unsettling. I do plan on contacting the Highland Kia dealership to discuss. Sharon Barrins - ****-****-xxxx
12/30/2021
Roland D. VERIFIED CUSTOMER
Thanks Jacob
12/30/2021
Maria G. VERIFIED CUSTOMER
Service was great and faster than I expected.
Thanks again!
Maria
12/30/2021
Destiny J. VERIFIED CUSTOMER
Jacob was such a great help through the whole process. I will definitely come back as long as Jacob is still there.
12/30/2021
Raymon D. VERIFIED CUSTOMER
I waited over 2hrs before my car was even seen. I had a appt. Why is there a need for a apot if i have to wait that long?
12/29/2021
Janet M. VERIFIED CUSTOMER
Appointment was very satisfactory and even though my on-line appointment I made did not go through (this needs to be fixed. I always have issues with the on line scheduling) they took my car anyway and gave great service.
12/28/2021
Katherine S. VERIFIED CUSTOMER
Excellent service
12/25/2021
Daniellynete S. VERIFIED CUSTOMER
Was very professional and kind. Wonderful customer service skills.
12/24/2021
Cheryl A. VERIFIED CUSTOMER
Excellent service staff is friendly and knowledgeable Appreciate the amenities always available for customers Short wait time in service area Love it
12/24/2021
Irene L. VERIFIED CUSTOMER
Courteous and prompt service
12/22/2021
Michae L. VERIFIED CUSTOMER
Customer service was exceptional!
12/22/2021
Latonia B. VERIFIED CUSTOMER
Yes My Service Was Great From The Beginning To The End. Satisfied Customer ???? ????
12/22/2021
Ashley A. VERIFIED CUSTOMER
Yes very professional and nice, my service was great with Jacob!!!!
12/21/2021
Angela S. VERIFIED CUSTOMER
Great customer service, prompt attention upon my arrival. Regular updates on estimated completion of service. Always a pleasure to see Needie Burks. He is the reason that I have been a customer of Thomas Kia for close to fifteen years.