Very satisfied with the overall performance of team thank you Gilbert and Stella fletcher
3/14/2024
Meghan C. VERIFIED CUSTOMER
George was very nice and helpful, however, overall the remaining was not ideal. I showed up at least 10-15 minutes early for my 11am appointment and was estimated to wait 2-2.5 hours. The service ended up being almost 3 hours and when I was told my car was being washed that took an additional almost 20 minutes and the wrong car was cleaned and pulled up. My car was still sitting in the lot. I declined to have my car washed due to the long wait already. George was still very apologetic and it’s appreciated! Still would think an overall oil change and tire check should not take 3 hours to get done.
3/14/2024
Deanna W. VERIFIED CUSTOMER
Matt Park's customer service was exceptional, even from my first phone call. He was very professional, cordial and quite helpful. All my questions were answered and my needs taken care of in a diligent manner. I have to add that the customer service exhibited by the whole crew in the service department was exemplary. I will definitely be letting my friends know about Covina Valley Kia's excellent service.
3/14/2024
Mark B. VERIFIED CUSTOMER
So glad parts came in mike is the greatest staying on it keeping me informed.
3/14/2024
Rocky B. VERIFIED CUSTOMER
Friendly staff thank you for all the hard work …
3/14/2024
Janice S. VERIFIED CUSTOMER
Excellent service, thanks
3/14/2024
Ernest R. VERIFIED CUSTOMER
40k service was affordable/ competitive. Customer service guy was unnecessarily extra as usual. He was holding up my paperwork while other service guys weren’t doing nothing? Close to 3 hours for basic service with an appointment was excessive.
3/13/2024
Ilene L. VERIFIED CUSTOMER
Mike is always very helpful and friendly . Great customer service .
3/13/2024
Victor S. VERIFIED CUSTOMER
George was very difficult to work with. My dad and I felt like our questions and concerns were being dismissed. We had to press the issue over and over again and we’re finally heard. We just want are vehicle to be fixed. It has been burning oil for a while now and nobody wants to do anything about it. We are now doing a burning oil test.
3/11/2024
Vangelina S. VERIFIED CUSTOMER
U welcome,very happy with the service Mike do for me thank u
3/11/2024
Jeanette G. VERIFIED CUSTOMER
A big thanks to Eric for his great customer service.
3/11/2024
Prabal B. VERIFIED CUSTOMER
None at this time
3/10/2024
Conrad N. VERIFIED CUSTOMER
Excellent, professional service, thanks!
3/10/2024
Lorenza P. VERIFIED CUSTOMER
Excellent customer service! Thank you
3/10/2024
Ted E. VERIFIED CUSTOMER
Mike by far is your “Go To” guy!
Knows his stuff and never ever has he tried to upsell me.
From drop off to pick up, Mike keeps you informed.
Thanks Mike!
3/10/2024
Sergio G. VERIFIED CUSTOMER
The car was completed ahead of schedule which was a pleasant surprise. Car was washed too
3/9/2024
Enrique L. VERIFIED CUSTOMER
Please don’t contact me
3/8/2024
Temo U. VERIFIED CUSTOMER
I bought my Kia vehicle brand new in 2023 from Kia of Irvine. I was hoping on getting a free complimentary oil change. I was surprised that I had to pay $130 for my first aervice.
3/7/2024
Breanna M. VERIFIED CUSTOMER
George always has patience with me as a deaf person and makes sure I understand what's going on with my vehicles. I really appreciate that he called my warranty to see if they cover the passenger seat switch.