While I wanted my car(yellow soul) washed I fully understand your people not doing it. What I do not appreciate is that the inside of my car was trashed literally trashed. I keep in my car for spot cleaning as well as emergency needs. I will pursue all my options to correct this intolerable violations to my belongings created by your service representative . Beverly S
1/12/2025
Susan M. VERIFIED CUSTOMER
Team was very polite and helpful. Good communication at all times.
1/12/2025
Amy P. VERIFIED CUSTOMER
Your check in process could be improved. I booked an appt online and upon arrival the tech said his tablet could not access appointments made on line. It appears you use different modes of appt booking and communication, with each not being as effective as the other.
Otherwise I was very pleased with my experience.
1/12/2025
Robert I. VERIFIED CUSTOMER
Great service
1/12/2025
Susan D. VERIFIED CUSTOMER
I was waiting way to long. My appoinment was at 10 and I didnt leave there until 3 30. That's ridiculous
1/11/2025
Domenic M. VERIFIED CUSTOMER
Had 8am reservations. Gotvther 15 minutes early. You knew we were waiting. Should notbtske that long for a simple 6 month service. Door guards that were put on incorrectly included. We did not leave there until after 11.
1/11/2025
Peter C. VERIFIED CUSTOMER
Thank you for the service.
1/10/2025
Christine R. VERIFIED CUSTOMER
While the services department was busy, Michael remained calm and focused. He even recommended the fried chicken meal at the Old World Deli - which was delicious by the way! I would definitely ask for Michael the next time I service my car.
1/10/2025
Samar N. VERIFIED CUSTOMER
Thankssss
1/10/2025
Alberto S. VERIFIED CUSTOMER
All was smooth, shuttle driver is awesome.
1/10/2025
Juan E. VERIFIED CUSTOMER
Great!
1/9/2025
Marco R. VERIFIED CUSTOMER
Matt was great! Always takes care of me and my car!
1/9/2025
Craig W. VERIFIED CUSTOMER
I believe i was charged twice. I tried to pay online and got an error code. I payed at the dealership and my card is showing that I was charged twice. Could somebody give me a call at their earliest convenience. Thankyou.
1/9/2025
Esmeralda M. VERIFIED CUSTOMER
He explained all options of service for my car well to me. His communication skills with me was excellent. Let me know of what services to do next to maintain my car
1/8/2025
Pablo David. VERIFIED CUSTOMER
Service was great and done in the time expected. Michael was really helpful and explained everything.
1/8/2025
Leonides S. VERIFIED CUSTOMER
George explained the entire process, the estimated duration, and even arranged the shuttle for me.
1/8/2025
Mary T. VERIFIED CUSTOMER
George was great and very informative!
1/8/2025
Olga P. VERIFIED CUSTOMER
3-5 days waiting to get diagnostics done is unacceptable. My car just sits on the lot while I have to figure out how to get to work. This is before work even starts. There is no reason for this since Kia can schedule appointments to correlate with available technicians to do diagnostics. Such terrible service and asinine business model has driven us away from any Kia Service provider and we may reconsider ever buying another Kia vehicle.
1/7/2025
Timothy B. VERIFIED CUSTOMER
Came in for service and car was returned to me with the check engine light on. Matt did an excellent job trying to resolve the problem, but the light is on again. Problem was caused by service tech spilling oil on sensors. Apparently the problem is not solved. I’ll be calling to schedule another appointment. This is very inconvenient given how far away I live from the dealership.
1/6/2025
Jazsmine S. VERIFIED CUSTOMER
Engine light returned less than 24 hours!!
Car problem was not fixed.