I wasn’t completely satisfied. I made my appointment for a “concern” at the beginning of May. My appointment date was May 20th. The vehicle was dropped off on the 20th but it wasn’t seen until 12 days later. Top make matters worse I had no updates from the service advisor. I had to constantly call to be updated. I’m addition I was without a vehicle due to diagnosing it taking so long. So far the seat is working properly but after $500+ I would hope so considering how many people have had the same problem with the seat.
6/17/2024
Robert R. VERIFIED CUSTOMER
He did have the part to fix the problem he said he had to order the part after I sat there for an hour
6/17/2024
Doreen M. VERIFIED CUSTOMER
Work was done in such a timely manner & the ride home and back to my car was greatly appreciated!!
All staff associates were very kind & professional, with my many questions. Thank you ????
6/17/2024
Isidro M. VERIFIED CUSTOMER
I was very upset that I had a scheduled appointment and when I showed up, Matt said the part was not ordered. So now I have to wait until the part arrives to getscheduled in. And hope nobody forgets to call me when Covina Kia gets the part!
6/16/2024
Mary R. VERIFIED CUSTOMER
My experience with your dealship is always friendly and helpful as well as positive.
6/16/2024
Maria D. VERIFIED CUSTOMER
Very dissatisfied with the service I received at the dealership from the service department. I set up an appointment over a month ago to bring my vehicle in for a very important recall and also for warranty issue when I brought it in, I was informed that the part was never ordered, and I would have to wait 3 to 5 days for the recall part to be ordered. Once I got called to pick up the vehicle, I went down to pick it up and they told me the vehicle washed and the vehicle was completely dirty. this is being an ongoing issue with the dealership. I hope this email helps improve customer service.
6/16/2024
Paul R. VERIFIED CUSTOMER
Excellent service. Very professional service!
6/15/2024
Abel R. VERIFIED CUSTOMER
Mike did an AWESOME customer service performance! Kia did a great job picking an outstanding employee!
6/15/2024
Erlinda A. VERIFIED CUSTOMER
Excellent srvicr
6/15/2024
David S. VERIFIED CUSTOMER
Mr. Perez was courteous, professional, and the car was ready before the time promised!
6/15/2024
Luis H. VERIFIED CUSTOMER
Keep the good work!!
6/14/2024
Cris C. VERIFIED CUSTOMER
My car has not been serviced yet. When I got there for my appointment I was informed that the Fuse part was not available. It was rescheduled on June 25.
6/14/2024
Roger A. VERIFIED CUSTOMER
I was very disappointed with George and how he handled my service request : He never updated me on my vehicle . I left voicemail a couple times different days never called back . I had to be calling in and find out what happening with my car. Also spoke to manager oscar about situation and he wasn’t much help . He told me what he could do about my Kia and never called me back to see what was his desicion on my car , I don’t hear From no one for 6 more days and get a text to come pick up my car that same day they text me . That is last minute and not professional of Kia . I would not recommend Kia of Covina to anyone , bad customer service . A whole month with my car , unbelievable .
6/14/2024
Tina S. VERIFIED CUSTOMER
Carl was great! It’s nice to see that Kia’s service department is turning around! My first experience with Kia’s service department after purchasing my car was disappointing and displayed bad customer service. It’s nice to see that is turning around! Carl has always been great and I appreciate him taking the time to answer my questions!!
6/14/2024
Steven G. VERIFIED CUSTOMER
Great Person ????
6/14/2024
Jacqueline C. VERIFIED CUSTOMER
We had a great experience, first time at this location. My car was even washed, rims and all…kudos to the gentleman who wash it ????
6/13/2024
Kathryn E. VERIFIED CUSTOMER
Knowledgeable & polite
6/13/2024
Jamal E. VERIFIED CUSTOMER
Thank you Eric for your expertise
6/13/2024
Frederick P. VERIFIED CUSTOMER
Always excellent service..
6/12/2024
Jose Omar. VERIFIED CUSTOMER
Great and friendly customer service from George. Would recommend to friends and family.