Let me start with the “check in” process. Francisco had a horrible attitude towards me when I asked why would it take two hours to just switch my tire (it was being replaced through a claim) even when I had an appointment at 9am. He reply with “I’ve been having appointments since 7am, basically the appointment time doesn’t matter”
I don’t think I’ll be going back to DCH Gardena... the place is always overbooked! I can’t believe it took over 2 hours to just replace my damage tire with a new one.
6/9/2021
Ronald A. VERIFIED CUSTOMER
Job was done as requested timely
6/8/2021
Mabel C. VERIFIED CUSTOMER
Emilio your professionalism, knowledge and kindness is always appreciated. You are an asset to DCH Gardena Honda!You exemplify what excellent customer service should be.
6/8/2021
DANIEL R. VERIFIED CUSTOMER
Great service !! Always !
6/8/2021
Bianca E. VERIFIED CUSTOMER
Francisco was great! Loved my service, as always!
6/8/2021
Maureen R. VERIFIED CUSTOMER
Maybe she was mistaken, but I don’t believe so. When I scheduled my appt w/Kim James, she tried to charge me $179 to change my brake fluid. When I mentioned I have the prepaid maintenance plan, she told me that only covers oil changes and tire rotations. My response: so you’re telling me I paid $1500 (it was actually $1250), and all it covers are oil changes and tire rotations? And she said “yes that’s correct.” That’s when I told her this is the last Honda I will ever own. This incident left me very disturbed that I had gotten majorly ripped off by Honda and I spent my first family visit in over a year obsessed with reviewing the maintenance contract and other paperwork so I could prove the brake fluid was covered when I got to my appt. Additionally, overall I find the car mediocre compared to my 2012 Rogue which had better features and technology standard when it was 6 years older.
That being said, my service advisor Frank (Francisco) was awesome, accommodating, and professional. When I picked the car up (ready when Frank promised), everything we discussed had been taken care of at no charge and it all turned out well.
6/8/2021
FRANKLIN J. VERIFIED CUSTOMER
The quality of service and time used were optimums
6/7/2021
Carmen R. VERIFIED CUSTOMER
Thanks for an quick and easy visit !
6/7/2021
Ramon R. VERIFIED CUSTOMER
Excellent service!
6/7/2021
Wendy L. VERIFIED CUSTOMER
Great service knowledgeable staff great communication
6/6/2021
Luis S. VERIFIED CUSTOMER
Always appreciative of Honda service.
6/6/2021
Manan N. VERIFIED CUSTOMER
I had to wait for a long time. I was told to wait for 1.5 to 2 hours but ended up waiting for 3 hours.
6/6/2021
Stacy H. VERIFIED CUSTOMER
Art was great!
6/6/2021
ALFONSO Z. VERIFIED CUSTOMER
Perfect
6/6/2021
Mary H. VERIFIED CUSTOMER
Thank you
6/6/2021
Dewei H. VERIFIED CUSTOMER
The service is very good, I am happy
6/6/2021
Rysha J. VERIFIED CUSTOMER
I have to bring the car back. After driving it today, the same thing continues to happen after spending $1800.00 yesterday! I very upset! ????
6/6/2021
Omar G. VERIFIED CUSTOMER
Frank is the symbol of excellent customer service.