Almost three hours for an oil change? The woman who helped me after waiting all this time gave me a print out saying I needed a break job and when I told her I had my brakes done last week she asked me to wait and printed a report that showed that nothing was wrong. Yelp is asking me what I think about your service. Guess what I am going to say.
6/11/2021
Stacie M. VERIFIED CUSTOMER
Great communication throughout the process with texts and in-person explanation of additional services needed. Awesome staff!
6/11/2021
Alexander M. VERIFIED CUSTOMER
Mr. Cabrera was phenomenal. What a terrific individual and blessed with exceptional customer service talents, possess great communication skills, and juggling so much situations and operations at the same time giving me personal attention. Terrific experience.
6/11/2021
Brian C. VERIFIED CUSTOMER
Ever since I purchased my car at DCH Gardena Honda, I always take my car there for its maintenance because it is trustworthy. However, it service could be better if the waiting time is short. Again, my car was sitting there more than hour being done nothing. By my observation, the whole oil change and necessary checkup took less than 30 minutes. After it was done I had to watch and wait another 30 minutes. Need to move fast and quick!
6/11/2021
Maribel M. VERIFIED CUSTOMER
?????
6/11/2021
Mary . VERIFIED CUSTOMER
A new fuel pump was installed in my car because of the recall. after the new one was installed my car was difficult to start in the morning when it was cold.
I brought the car in and was told that they would know by the afternoon. I waited and they never called me back but they had said they may have to keep it overnight. However they never notified me to say they were keeping it overnight. . obviously they did! the next morning I couldn’t get anybody to respond to my questions either by email or mail phone. When I picked up the car this afternoon they said they could not find a problem .
I wish to have this on the record because I’m not satisfied with the service I received.
Mary lou French
6/11/2021
Steven G. VERIFIED CUSTOMER
Very professional. Took care of all my concerns
6/11/2021
Malik L. VERIFIED CUSTOMER
Marvin has always been amazing. He always has the answers when I ask him questions, and he does his best to keep me satisfied as a lifetime Honda customer. My car play system wasn’t working so he did his best to get it fixed, and when that didn’t work , he got me a new system . I’m very greatful for him.
6/11/2021
Stan K. VERIFIED CUSTOMER
Great service all around
6/11/2021
Juan D. VERIFIED CUSTOMER
Great Service! Always on Point
6/10/2021
Vanessa G. VERIFIED CUSTOMER
Aaron was awesome! Great customer service, fast, friendly, and very helpful.
6/10/2021
Luis P. VERIFIED CUSTOMER
My car is still at the dealer, it was not fix on first visit, i return the same day with the same issue, its going to 3 days i've been without car. I was told car was going to be ready at 4, i only received a text message at 2pm to tell me it was going to be ready by tomorrow!??.. not acceptable
6/10/2021
Linda B. VERIFIED CUSTOMER
Came to Gardena Honda from Scott Robinson. EXCELLENT experience. Marvin was the best. My new Honda home for sure!!!
6/10/2021
Yolanda H. VERIFIED CUSTOMER
I noticed that my crv was driven out of the dealership..is this normal?
6/10/2021
Stacee S. VERIFIED CUSTOMER
Excellent service! Thank you!
6/10/2021
Michael C. VERIFIED CUSTOMER
Exceptional Service by Alex, and Crissy very customer friendly...
6/10/2021
Melanie R. VERIFIED CUSTOMER
The music in the building, outdoors and especially the ladies' room is just too loud. We are not deaf, so it's kind of insulting to the customers.
6/9/2021
Javier O. VERIFIED CUSTOMER
It took 5 hours to check my battery and simply change it, I bought the car 1 month ago and it already had problems. Worse customer service ever.