Easy Honda Auto Repair Service

Erik Baatz is a trustworthy & reliable service advisor

Keith Julian was very helpful and friendly.

I brought my car to Easy Honda because my battery had died. I knew it was still under the 3-year full warranty and 5-year pro-rated warranty. When I arrived, I explained that my battery warranty was still valid and even showed my original receipt and detailed service documents. At first, I was told that the warranty only covered the first 90 days and that any coverage after that would be pro-rated. I had to insist and explain again that my warranty was valid until November 2025. Only then did the representative Rudy double-check and confirm I was right. If I hadn’t been knowledgeable and spoken up, I would have been misled and possibly charged for a replacement that should have been covered. The entire battery replacement process ended up taking about four hours. Other than that initial issue, I was satisfied with the service. However, I really wish they hadn’t tried to mislead me in the first place.

Excellent service, car running great! Also appreciate the complimentary car wash! Thanks Pierre y thanks to the mechanics who did an awesome job!!

Once again he was super helpful

Erik Baatz provided excellent services. His recommendations for repairs have saved us from breaking down in the middle of busy freeway many times. He has been our go-to person for numerous years and will continue to seek out his advice.

It was an extremely long wait time to have a battery replacement, but that was beyond Maria's control. It was a Saturday and the service department was slammed.

So. There are a few things that I just didn’t like about my experience. The wait time was one of those things. I didn’t know that the recall process would take so long and by the time I was told about the wait time I’d already been waiting a bit of time. I sat outside and listened to one customer be given the offer of an uber immediately after they were checked in while I didn’t receive that offer until after I was told it would be 2-3 hours for the recall process. I didn’t like that because why wasn’t I given that chance immediately? Also, I didn’t like that my entire maintenance history was gone through which felt to me like he was trying to see what expensive services could be added to what I requested. I only came for an oil change and was open to the transmission service if I needed it. I only asked if I was at the mileage for that service so if I needed it I could get it. So I understood looking at my history to see when the last time I had that service done and complete the calculation on that. But once it was established I didn’t need it, I didn’t like the fact the representative continued to go through my history like I said almost to see what else could be added and then calculated up literally $1000 of extra stuff and presented it like “do you want to do this today?” In THIS economy where there are so many people struggling to stay afloat, dealing with rising costs of goods and services INCLUDING the rising cost of car maintenance like the fact these oil changes used to be $70-$80 and are now over $100, WHY would you present such costly services when I NEVER asked for that information? I wanted an oil change. I was open to the transmission service only if I needed it. I just wanted to be provided the information I asked for. Not presented with $1000 worth of services I did not ask for. I didn’t like that. Ultimately, I did take two of the mechanic’s suggestions for my safety but I was okay with that because he’s looked at my car and saw what was needed. I can understand that. But this rep went off of pure assumptions taken from my car history and I just felt like I was trying to be upsold and this type of stuff is why people hate the dealership. Just give people what they ask for and if the mechanic actually sees an issue, then let the customer decide because this rep also tried to sell me on possibly needing filters on my vehicle too and turned I didn’t even need that. So imagine if the rep said it and I just did it. And I find that this is a common practice here because this same situation happened to me the last time I brought my vehicle here for servicing. I also don’t like salesmen standing around the service area trying to over hear if someone is having car issues and trying to show them/sell them new cars. It happened today and it’s happened before as well. If I wanted a new car, I would be on that side speaking with someone. So why come to the services area trying to grab people? I sat for over 4 hours today waiting for my vehicle to be done and I saw a lot and heard a lot and it’s all just too much. I really hope things can be done in a better way that doesn’t make your customers feel like they’re walking into a den of hungry vultures ready to pounce on you like fresh meat because this stuff will make me go out of my way to go somewhere else.

Rudy is one of the best you have Always helpful and proffesional

Good job. Thanks.

Good and friendly service

Erik always gives excellent service and is very knowledgeable. Thank you Erik!

Richard was very helpful and professional. Thank you so very much!

Erik has taken care of my Honda's since 2020 I have been completely satisfied with him. I always ask for him.

Excellent Service.

Updates on the status of what was taking place with my van's maintenance work were not timely.

excellent

great experience! that is why we keep coming back!

Excellent experience would recommend to friends

Richard was extremely helpful and patient and explained what my car needed really well. I appreciate his service!